{"id":1356600,"url":"https://alion.io/job/sharp-electronics-usa-national-help-desk-specialist","title":"National Help Desk Specialist","company":{"id":1780250,"name":"Sharp Electronics USA","domain":"sharpusa.com","url":"https://alion.io/company/sharpusa","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":49800,"max":69740,"currency":"USD","period":"year","gross":null,"usd_annual":69740},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-16T19:42:32Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-26T23:23:42Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":102},"description":"Overview\nThe National Helpdesk Specialist is responsible for providing Tier 2 helpdesk end-user support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.\nResponsibilities\nAnswer calls and create tickets to resolve or escalate\nMonitor Backup offerings and escalate alerts\nReconcile licensing for National Helpdesk offerings\nTroubleshoot, monitor, and maintain client computers and desktop applications\nSupport current Windows operating systems\nMaintaining and troubleshooting LAN/WAN networks\nMaintaining and troubleshooting Microsoft Windows Servers\nTroubleshooting Microsoft Azure technologies\nProvide additional technical guidance and assistance to the customer base on a day-to-day basis as needed\nSupport current Microsoft Office Suites\nEscalate unresolved issues to the appropriate internal channel\nDesktop imaging and building for customers\nMust be motivated and work well in a team environment\nExcellent customer service skills\nExcellent communication skills, including the ability to translate complex technical terms and concepts into layman’s terms\nSome weekend work may be required on occasion, so must have the ability to occasionally work remotely updating servers\nPosition Specifications\n3 to 5 years experience in a technical support role\nCurrent Microsoft Desktop Certification is highly preferred. Excellent communication skills required\nExperience with current Windows operating systems required\nAbility to remotely configure Smartphones to various email systems preferred\nExperience with local and network printers preferred\nBasic administration of Windows servers preferred\nLAN/WAN and basic network troubleshooting and problem-solving on switches, routers, and firewalls preferred\nFamiliarity with email server and spam filtering technology preferred\nMust have exceptional communications skills\nMust be energetic, self-motivated, and work well in a team environment\nAbility to work remotely and/or onsite as needed\nHas worked for more than 2 years in Business environments in a hands-on IT role\nNetwork-based Storage Technology (SAN) experience is a plus\nAbout Sharp Business Systems\nSharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services. \n Employee Perks \nComprehensive, family-friendly healthcare plans (medical, dental, vision).\n401k retirement plan with a competitive match and plenty of financial support tools.\nEmployee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)\nRewarding and holistic wellness program.\nTraining, professional development, and mentorship\nFull suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)\nDynamic culture eager to innovate, enhance diversity, and work smarter\nThe listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.\nCompensation Statement\n$49,800—$69,740 USD\nSharp Electronics Corporation is an equal opportunity employer - minority - female - disability - veteran.\nAs part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.\nAll applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.","description_format":"text","description_chars":4724,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-09-27T22:37:16Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.715,"p_room":0.36,"age_days":101,"expected_fill_days":55,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":69740,"is_top_pay":false},"html_url":"https://alion.io/job/sharp-electronics-usa-national-help-desk-specialist","json_url":"https://alion.io/job/sharp-electronics-usa-national-help-desk-specialist.json","meta":{"generated_at":"2026-10-27T01:25:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":289,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1780250},"rest":"https://alion.io/mcp/rest/get_company?id=1780250"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsharp-electronics-usa-national-help-desk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsharp-electronics-usa-national-help-desk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsharp-electronics-usa-national-help-desk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sharp-electronics-usa-national-help-desk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsharp-electronics-usa-national-help-desk-specialist"}]}