{"id":3330206,"url":"https://alion.io/job/sharp-smart-stock-customer-solutions-coordinator-2","title":"Stock & Customer Solutions Coordinator","company":{"id":686373,"name":"Sharp Smart","domain":"sharpsmart.co.uk","url":"https://alion.io/company/sharpsmart","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T09:01:24Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T08:10:36Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Due to continued growth, we have an exciting new opportunity for a Stock & Customer Solutions Coordinatorto join the team; you will be helping customers get the stock and support they need while identifying opportunities to grow accessory and reusable-product sales.\nAs the central point of contact for customer stock queries across the UK, you’ll take ownership from the first enquiry through to resolution, bringing the right teams together and keeping customers informed.\nThis varied role combines customer service, problem-solving, stock coordination and sales support, with a focus on preventing recurring issues and following opportunities through to completion.\nWhat will you do?\nManage incoming customer stock queries, checking order, delivery and stock information to understand the issue and agree the right next steps.\nCoordinate with Operations, Stock Governance, Field Service, Finance and Commercial teams, ensuring actions have clear owners and agreed deadlines.\nTrack cases through to resolution, providing regular customer updates and escalating delays or concerns when needed.\nCoordinate approved stock requests and confirm that all required evidence and financial approvals are in place before closing cases.\nMake proactive customer check-in calls to review stock levels, service and satisfaction, resolving emerging issues before they become complaints.\nIdentify accessory and reusable-product opportunities, prepare and follow up quotations within agreed pricing guidelines, and progress accepted orders.\nFollow sales through purchase order receipt, fulfilment and invoicing, helping prevent missed orders and unbilled revenue.\nMaintain accurate Salesforce records, case trackers and dashboards, using trends and customer feedback to support improvements.\nStock Control Tower Operation: Manage a single point of contact for customer stock queries, ensuring every request is validated, assessed and assigned within agreed service timescales.\nRole Key Deliverables\nStock Control Tower Operation: Manage a single point of contact for customer stock queries, ensuring every request is validated, assessed and assigned within agreed service timescales.\nEnd-to-End Case Closure and Control: Take ownership of each case through to resolution, ensuring the root cause, supporting evidence and required approvals are recorded before closure.\nAccessory and Reusable Revenue Growth: Identify sales opportunities, generate quotations and proactively follow up to convert customer requirements into confirmed orders.\nSalesforce and Revenue Assurance: Maintain accurate Salesforce records and ensure accepted orders progress through purchase order receipt, fulfilment and invoicing.\nContinuous Improvement and Customer Outcomes: Complete proactive customer check-in calls, identify recurring issues and drive improvements that reduce escalations and strengthen the customer experience\nWhat are we looking for?\nExperience in customer service, sales support, stock coordination or a similar role.\nStrong organisational skills, with the ability to manage multiple enquiries, prioritise actions and follow tasks through to completion.\nA confident communicator who builds positive relationships with customers and works effectively across different teams.\nA proactive approach to problem-solving, checking the facts, identifying underlying issues and knowing when to escalate.\nCommercial awareness and confidence identifying customer needs, following up quotations and progressing sales opportunities.\nExcellent attention to detail when maintaining records, checking order information and tracking actions.\nConfidence using CRM systems and trackers; experience with Salesforce would be advantageous.\nA strong sense of ownership, with a focus on keeping customers informed, delivering results and improving how things work.","description_format":"text","description_chars":3824,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Medical Supplies & Consumables"],"lifecycle":[{"event":"open","at":"2026-10-27T11:51:57Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-29T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:1","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/sharp-smart-stock-customer-solutions-coordinator-2","json_url":"https://alion.io/job/sharp-smart-stock-customer-solutions-coordinator-2.json","meta":{"generated_at":"2026-10-29T12:53:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686373},"rest":"https://alion.io/mcp/rest/get_company?id=686373"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsharp-smart-stock-customer-solutions-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsharp-smart-stock-customer-solutions-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsharp-smart-stock-customer-solutions-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sharp-smart-stock-customer-solutions-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsharp-smart-stock-customer-solutions-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3330206}},{"tool":"search_jobs","arguments":{"company":"sharpsmart.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3330206},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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