{"id":2070687,"url":"https://alion.io/job/sharp-space-it-support-1-2-year-contract-renewable","title":"IT Support (1-2 Year Contract Renewable)","company":{"id":3912125,"name":"Sharp Space","domain":"sharpspace.co.th","url":"https://alion.io/company/sharp-space","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Proxmox VE","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-08T00:00:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Job Description\nProvide\nOn-site and Remote IT Support to users and customers.\nReceive,\ninvestigate, troubleshoot, and resolve IT incidents within the agreed Service\nLevel Agreement (SLA).\nDiagnose\nhardware, operating system, network connectivity, and peripheral device issues.\nCoordinate\nand perform replacement of faulty hardware components when required.\nEscalate\ncomplex technical issues to the appropriate technical team or vendor.\nPerform\nPreventive Maintenance (PM) according to the maintenance schedule.\nMonitor\nand follow up on reported incidents until successful resolution.\nMaintain\nservice records, incident reports, maintenance reports, and related technical\ndocumentation.\nCoordinate\nwith customers, vendors, and internal technical teams to ensure timely issue\nresolution.\nProvide\nprofessional and service-minded support to end users.\nQualifications\nQualifications\n\nBachelor's degree in Information Technology, Computer\nScience, Computer Engineering, or a related field.\nAt least 2 years of experience in IT Support, Helpdesk,\nTechnical Support, or a related role is preferred. 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