{"id":3676277,"url":"https://alion.io/job/sharp-uk-2nd-line-support-analyst","title":"2nd Line Support Analyst","company":{"id":1810789,"name":"Sharp UK","domain":"sharp.co.uk","url":"https://alion.io/company/sharp-co-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["High Wycombe, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-03T10:51:45Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T16:46:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"2nd Line Support Analyst\nLocation: Bristol or High Wycombe\nHybrid Working: 3 days in the office, 2 days from home\nTake Your IT Career to the Next Level\nAre you a technically capable IT support professional who enjoys solving complex problems and delivering exceptional customer service?\nAt Sharp UK, we're looking for a talented 2nd Line Support Analyst to join our growing Service Desk team. This is an opportunity to work with a broad range of technologies, support a diverse client base, and continue developing your skills within a business that genuinely invests in its people.\nWhether you're looking to broaden your technical expertise, work towards industry certifications, or progress into senior technical roles, we'll provide the support and opportunities to help you get there.\nWhat You'll Be Doing\nAs a key member of our Helpdesk team, you'll act as an escalation point for technical issues and play a vital role in delivering an outstanding support experience to our customers.\nYour responsibilities will include:\nDiagnosing and resolving a wide range of technical issues across infrastructure, cloud, networking, and end-user environments.\nTaking ownership of support tickets from initial investigation through to successful resolution.\nKeeping customers informed with clear, timely, and professional communication throughout the support process.\nMeeting and exceeding service level agreements (SLAs) and performance targets.\nEscalating complex issues where appropriate while maintaining ownership and oversight.\nCollaborating with colleagues across the wider technical teams to deliver effective solutions.\nSupporting continuous improvement initiatives and contributing to knowledge sharing within the team.\nBuilding trusted relationships with customers through exceptional service and technical expertise.\nWhat We're Looking For\nWe're seeking someone who combines strong technical capability with a genuine passion for customer service.\nEssential Skills & Experience\nAt least 2 years' experience within an IT Support, Service Desk or Managed Services environment.\nExcellent troubleshooting and problem-solving skills.\nStrong communication skills, with the ability to explain technical concepts clearly.\nExperience supporting Microsoft technologies in a business environment.\nTechnical Knowledge\nYou'll have experience or working knowledge of:\nMicrosoft Windows Server and Desktop Operating Systems\nMicrosoft 365\nMicrosoft Azure\nVirtualisation technologies\nNetworking fundamentals\nFirewalls and Cyber Security principles\nBackup and Disaster Recovery solutions\nEndpoint security and antivirus platforms\nRemote Monitoring & Management (RMM) tools\nWhy Join Sharp UK?\nAt Sharp, we recognise that great people are the key to great service. That's why we offer a supportive environment where you can develop professionally while enjoying a fantastic benefits package.\nBenefits Include:\n26 days annual leave plus bank holidays\nLife insurance, dental and critical illness cover\nO2 employee discounts\nFunded training and study support for industry certifications\nDiscounted gym membership\nEmployee assistance programme\nHybrid working model\nClear progression and development opportunities\nSupportive and collaborative team culture\nWhat Makes This Role Different?\nThis isn't just another support desk role.\nYou'll be joining a business that's investing heavily in technology, people, and customer experience. You'll gain exposure to modern cloud and infrastructure environments, work alongside experienced technical professionals, and have genuine opportunities to grow your career.\nIf you're ambitious, customer-focused, and excited by technology, we'd love to hear from you.\nApply Today\nJoin Sharp UK and become part of a team that values expertise, collaboration, and continuous development.\nTake the next step in your IT career and apply today.","description_format":"text","description_chars":3852,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Gym membership","Hybrid work","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-03T11:15:40Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/sharp-uk-2nd-line-support-analyst","json_url":"https://alion.io/job/sharp-uk-2nd-line-support-analyst.json","meta":{"generated_at":"2026-11-04T19:04:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1810789},"rest":"https://alion.io/mcp/rest/get_company?id=1810789"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsharp-uk-2nd-line-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsharp-uk-2nd-line-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsharp-uk-2nd-line-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sharp-uk-2nd-line-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsharp-uk-2nd-line-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3676277}},{"tool":"search_jobs","arguments":{"company":"sharp.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3676277},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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