{"id":3689958,"url":"https://alion.io/job/sharp-uk-account-manager","title":"Account Manager","company":{"id":1810789,"name":"Sharp UK","domain":"sharp.co.uk","url":"https://alion.io/company/sharp-co-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["High Wycombe, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T13:38:25Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T02:46:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Account Manager - IT Managed Services\nLocation: London or Thames Valley\nAre you an experienced Account Manager from an IT Managed Services background?\nWe're looking for a commercially driven Account Manager who understands the Managed Services landscape and knows how to develop long-term customer relationships, identify growth opportunities, and deliver real value through technology solutions.\nThis isn't a role for someone looking to learn the MSP sector from scratch. To hit the ground running, you'll already have experience managing IT services customers, understanding recurring revenue models, and working closely with technical teams to recommend solutions that help clients achieve their business objectives.\nThe Opportunity\nYou'll take ownership of a portfolio of developing customer accounts, focusing on nurturing relationships, increasing customer engagement, and identifying opportunities to expand our service offering. Your goal will be to grow these accounts into strategic, high-value customers through trusted advice and exceptional account management.\nWorking closely with internal technical, service delivery, and commercial teams, you'll become a key point of contact for your customers and play a vital role in driving revenue growth across the region.\nWhat You'll Be Doing\nManaging and developing a portfolio of existing Managed Services customers.\nBuilding strong relationships with key stakeholders and becoming their trusted technology partner.\nConducting regular account reviews to understand customer objectives and identify opportunities for growth.\nRecommending IT solutions, managed services, and technology upgrades that deliver genuine business value.\nCreating quotations, managing opportunities, and converting them into successful outcomes.\nCollaborating with technical and service teams to ensure an exceptional customer experience.\nProducing accurate sales forecasts and pipeline updates.\nKeeping up to date with industry trends, vendor developments, and emerging technologies.\nSupporting the wider sales team through market insight and customer feedback.\nDriving account growth through upselling, cross-selling, and strategic account planning.\nWhat We're Looking For\nEssential:\nProven experience as an Account Manager, Client Manager, Customer Success Manager, or similar role within an IT Managed Services Provider (MSP) environment.\nStrong understanding of Managed Services, IT Support, Cloud, Cyber Security, Connectivity, or Infrastructure solutions.\nExperience managing and growing existing customer accounts.\nDemonstrable success identifying upsell and cross-sell opportunities.\nExcellent commercial awareness and customer relationship skills.\nAbility to communicate confidently with both technical and non-technical stakeholders.\nStrong organisational and pipeline management skills.\nWhy Join Us?\nYou'll be joining a business that values relationships, customer success, and professional development. You'll have the opportunity to work with an established customer base, collaborate with experienced technical specialists, and genuinely influence customer growth and technology strategies.\nIf you're an MSP Account Manager looking for your next challenge and want to join a business where you can make a real impact from day one, we'd love to hear from you.\nApply now and bring your Managed Services expertise to a role where relationship building and account growth are at the heart of success.","description_format":"text","description_chars":3444,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-03T16:07:23Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/sharp-uk-account-manager","json_url":"https://alion.io/job/sharp-uk-account-manager.json","meta":{"generated_at":"2026-11-05T07:34:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9583,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1810789},"rest":"https://alion.io/mcp/rest/get_company?id=1810789"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsharp-uk-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsharp-uk-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsharp-uk-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sharp-uk-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsharp-uk-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3689958}},{"tool":"search_jobs","arguments":{"company":"sharp.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3689958},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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