{"id":3689957,"url":"https://alion.io/job/sharp-uk-technical-support-manager","title":"Technical Support Manager","company":{"id":1810789,"name":"Sharp UK","domain":"sharp.co.uk","url":"https://alion.io/company/sharp-co-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Swanley, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T13:41:54Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T13:18:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Technical Support Manager\nService & Operations | Full-Time | UK\nWe are seeking a highly capable Technical Support Manager to lead our Technical Support Team and play a pivotal role in delivering exceptional service across our document solutions portfolio. This position is ideal for an experienced technical leader who is committed to quality, continuous improvement, and enhancing the customer experience.\nAbout the Role\nAs the Technical Support Manager, you will guide and develop a team dedicated to supporting dealers, direct customers, and internal stakeholders. You will champion technical excellence, oversee the creation of high-quality documentation, and ensure effective troubleshooting and issue resolution both remotely and onsite.\nYou will also work closely with product planning and factory engineering teams, contribute to product evaluations, support European partners, and identify opportunities to improve product performance and service capability.\nKey Responsibilities\nLead, mentor, and develop the Technical Support Team\nOversee the creation and distribution of technical documentation\nProvide remote and onsite technical troubleshooting\nDeliver product training to internal teams, resellers, and partners\nConduct product evaluations and liaise with factory engineering teams\nMonitor product quality, analyse trends, and drive improvements\nMaintain accurate parts lists and support the resolution of backorders\nPrepare and present monthly operational reports\nHost weekly team meetings and conduct regular one-to-one sessions\nParticipate in company roadshows and represent the technical function in multinational settings\nSupport European colleagues with training materials and technical documentation\nAbout You\nWe’re looking for someone with strong technical capability, proven leadership skills, and a passion for developing both people and processes. The ideal candidate will bring:\nHNC/HND or equivalent technical qualification\nAt least five years' experience in a technical support or service leadership role\nStrong understanding of technical products and industry practices\nExcellent communication and presentation skills\nAbility to build trusted customer and partner relationships\nHigh attention to detail and strong documentation skills\nAnalytical problem-solving ability and sound decision-making\nAdaptability and a continuous improvement mindset\nConfidence communicating with local and international stakeholders\nWhy Join Us\nThis is an opportunity to join a forward-thinking organisation that values innovation, high performance, and professional development. 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