{"id":2198573,"url":"https://alion.io/job/sharpbrains-desktop-support-technician","title":"Desktop Support Technician","company":{"id":2150087,"name":"Sharpbrains","domain":"sharpbrains.com","url":"https://alion.io/company/sharpbrains","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chandigarh, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":552},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active 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standard business days and hours, providing hands-on troubleshooting and resolution of desktop, hardware, software, and end-user issues.\nKey ResponsibilitiesProvide onsite L1 Desktop / End-User Support.\nTroubleshoot Windows desktops, laptops, applications, and user issues.\nDiagnose and resolve hardware and software problems.\nSupport monitors, printers, docking stations, and other peripherals.\nPerform hardware installation, replacement, configuration, and basic troubleshooting.\nTroubleshoot basic LAN, Wi-Fi, and connectivity issues.\nAssist with user login, workstation, and account-related issues.\nPerform IMAC (Install, Move, Add & Change) activities when required.\nPerform device setup, configuration, imaging, and reimaging as required.\nFollow customer IT procedures, security policies, and support guidelines.\nDocument troubleshooting steps and resolution details in the ticketing system.\nEscalate complex issues to L2/L3 teams when required.\nComplete assigned tickets professionally and within the required SLA.\nRequired Technical SkillsHands-on experience with:\nActive Directory (AD)\nMicrosoft Intune / SCCM\nBitLocker\nWindows 10/11\nDesktop and laptop hardware troubleshooting\nPrinters, monitors, docking stations, and peripherals\nBasic network and connectivity troubleshooting\nUser and workstation support\nCandidate Requirements3+ years of experience in Desktop Support, DSS, EUC, Field IT Support, or Service Desk.\nStrong hands-on troubleshooting and problem-solving skills.\nPractical experience with AD, Intune/SCCM, and BitLocker.\nGood communication and customer-facing skills.\nAbility to work independently at customer locations.\nProfessional and customer-oriented approach.\nMust be based in or near Chandigarh and able to provide onsite support.\nMust be available during standard business days and hours.\nAbility to accept and respond to ticket-based dispatch assignments within the required SLA.\nContract & EngagementFreelance B2B | Dispatch 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