Program Manager

This role leads the strategic contract management of Sharpsmart’s largest NHS contract, spanning six Trusts in the Kent Consortium.

The post-holder will act as a commercial partner to the NHS, responsible for delivering outstanding customer outcomes, driving operational and margin improvement, and strengthening relationships at every stakeholder level - from Portering to Executive.

The Program Manager will coordinate with internal specialists, field services, and the account coordination team to ensure high-performing delivery, account stability, and strategic positioning for contract renewal and growth.

*This a maternity cover role - 9-12 months duration.

What will you do?

• Own the success of the Kent contract through strategic upsell, operational efficiencies, and consultative project delivery.
• Build strong and embedded relationships across six NHS Trusts - from department heads to frontline users.
• Lead contract governance, performance reviews, and stakeholder engagement plans.
• Translate insight into deliverable initiatives that improve safety, efficiency, sustainability, compliance, and education.
• Prepare and position Sharpsmart for contract renewal in 3 years, securing long-term continuity and value.
• Lead monthly audits across all six Trusts to identify risks and opportunities for value creation.
• Own and deliver monthly contract reviews with each Trust and the overarching consortium body.
• Engage actively with subcontractors to explore and implement innovative solutions and service enhancements.

What are your key responsibilities?

• Stakeholder Management
• Ongoing Auditing & Insight
• Contract Reviews
• Project Road-mapping
• Service Coordination
• Performance Monitoring
• Savings & Margin Uplift
• Retention & Growth
• Standard Proposal Development
• Innovation & Subcontractor Engagement

What are we looking for?

• Proven track record managing complex TWM customer accounts or similar sector partnerships.
• Strong commercial acumen with ability to model savings, margin, and ROI.
• Ability to build senior stakeholder relationships and navigate NHS/ICB governance structures.
• Familiarity with clinical waste, infection control, or healthcare service environments preferred.
• Collaborative and self-directed with high levels of ownership and accountability.