{"id":1979159,"url":"https://alion.io/job/shatterproof-salesforce-enablement-manager-shatterproof","title":"Salesforce Enablement Manager - Shatterproof","company":{"id":1776307,"name":"shatterproof","domain":"shatterproof.org","url":"https://alion.io/company/shatterproof-org","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:32:38Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T22:13:37Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Shatterproof\nShatterproof is a national nonprofit working toward a world where addiction never defines or ends a life. Through evidence-based programs, advocacy, and public education, Shatterproof works to transform systems for tomorrow, support families today, and end stigma forever. Learn more at shatterproof.org.\nWho Succeeds at Shatterproof\nShatterproof is in a period of transformative and rapid growth. We are building new systems, reimagining how work gets done, and creating more cross-functional alignment to accelerate our mission. To thrive here, you should be energized by building, not just maintaining - and excited to bring structure, clarity, and innovation to evolving spaces.\nWe’re looking for team members who:\nBuild systems and processes from the ground up and improve them continuously as we scale. \nTake ownership and act with a builder’s mindset, bringing forward solutions rather than waiting for direction. \nInfluence and collaborate across teams, shaping work through strong communication and relationship-building. \nMove quickly, learn fast, and adapt with resilience, especially in a high-growth, high-impact environment. \nAre mission-driven and motivated to leave their mark on an organization working to reverse the addiction crisis. \nAbout the Role\nThe Salesforce Enablement Manager helps Shatterproof’s teams get the most out of Salesforce - the platform at the center of our fundraising, marketing, and program work. This role is all about people and data: making sure staff feel confident using the system, that the information inside it is accurate and trustworthy, and that reporting gives teams the insight they need to move the mission forward.\nSalesforce is our system of record for constituent and donor management, campaign tracking, and program and treatment center data. You’ll be the day-to-day champion for how it’s used across the organization - leading training, safeguarding data quality, and building clear, useful reports - while partnering with external technical specialists on advanced configuration and development.\nThis is also a pivotal moment for our CRM: Shatterproof is moving from the Salesforce Nonprofit Success Pack (NPSP) to Nonprofit Cloud. You’ll play a central role in helping staff adopt the new system and making sure our data is ready for the transition.\nKey Responsibilities\nUser Enablement & Adoption\nChampion Salesforce adoption across the organization, helping teams build the confidence and habits to get real value from the system every day. \nGuide new users through onboarding and run ongoing enablement sessions shaped around how each team actually works. \nAnswer everyday how-to questions and resolve light usage issues - and connect deeper technical problems to the right external specialist. \nBuild and maintain self-service resources, such as quick-start guides, FAQs, and short walkthroughs, so staff can find answers on their own. \nSpot where teams are underusing Salesforce and step in proactively to close adoption gaps. \nData Management & Quality\nKeep Salesforce data clean and reliable through regular audits, cleanup, and duplicate management. \nRun recurring and one-time data imports - donations, campaigns, and partner/giving data - accurately and on schedule, including time-sensitive uploads tied to fundraising campaigns. \nSet and reinforce data standards - naming conventions, required fields, and validation practices - so information stays consistent. \nPartner with teams to encourage consistent, accurate data entry. \nSupport data exports and basic data preparation, and document recurring processes so critical tasks aren’t dependent on any one person. \nReporting & Insights\nBuild and maintain reports and dashboards that answer real questions for teams and leadership. \nMake reporting easy to use and accessible for non-technical staff. \nWork with colleagues to turn reporting needs into clear, useful deliverables. \nPrepare and structure data for external reporting and analytics tools, such as Power BI. \nRequest Intake & Prioritization\nManage how Salesforce requests come in - reviewing, organizing, and prioritizing them. \nPartner with stakeholders to clarify what they need and agree on priorities. \nTrack requests and keep everyone informed on timelines and status. \nIntegrations & Connected Systems\nSet up and maintain standard, vendor-supported integrations between Salesforce and other platforms - for example, our online donation platform. \nMonitor integrations day to day, catching and resolving issues so data flows accurately and consistently between systems. \nAct as the main point of contact with integration vendors, coordinating updates and changes to existing connections. \nSupport connected tools such as survey and research platforms, keeping active surveys and their data flowing. \nConfiguration, Automation & New Features\nHandle everyday Salesforce configuration, such as fields, page layouts, standard automations and basic updates. \nLead change management for Salesforce system changes, including monitoring new releases and features, assessing organizational impact, and managing thoughtful rollouts that support user adoption. \nPartner with our external Salesforce implementation partner on more advanced work, including: \nCustom development, complex configuration, and complex automations \nCustom-built integrations \nLarge-scale changes and data migrations, including the move to Nonprofit Cloud \nServe as the internal connection point that keeps external technical work aligned with what the organization needs. \nQualifications\n2-4+ years of experience working with Salesforce or a comparable CRM. \nA track record of supporting end users, leading training, or driving system adoption. \nExperience building reports and dashboards and keeping data clean and accurate. \nComfort running data imports and working accurately with large or sensitive data sets. \nStrong communication skills and the ability to work comfortably with non-technical colleagues. \nA detail-oriented approach with a focus on data accuracy and consistency. \nThe ability to translate business needs into practical, workable solutions in the system. \nStrong organizational and prioritization skills when balancing requests from multiple teams. \nPassion for Shatterproof’s mission and the impact technology can have on it. \nPreferred Skills\nSalesforce Business Analyst certification or Salesforce Associate certification - equivalent hands-on CRM experience is also welcome. \nExperience with external reporting tools such as Power BI, or supporting analytics across systems. \nExperience working with integrated systems and keeping data consistent across platforms. \nFamiliarity with Salesforce automation tools, such as Flow, and with Salesforce’s seasonal releases. \nExperience in a nonprofit environment or with nonprofit Salesforce data models, such as NPSP or Nonprofit Cloud.","description_format":"text","description_chars":6881,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-10-06T22:32:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/shatterproof-salesforce-enablement-manager-shatterproof","json_url":"https://alion.io/job/shatterproof-salesforce-enablement-manager-shatterproof.json","meta":{"generated_at":"2026-10-12T22:42:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1776307},"rest":"https://alion.io/mcp/rest/get_company?id=1776307"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshatterproof-salesforce-enablement-manager-shatterproof"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshatterproof-salesforce-enablement-manager-shatterproof"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshatterproof-salesforce-enablement-manager-shatterproof"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shatterproof-salesforce-enablement-manager-shatterproof\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshatterproof-salesforce-enablement-manager-shatterproof"}]}