Business Analyst

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

As a Business Analyst within Shawbrook’s Commercial space, your primary focus will be on driving the bank’s strategic digital and technology transformation agenda. You will play a key role in analysing, designing, and optimising systems, APIs, and data integrations to enable seamless connectivity across platforms and support the delivery of scalable, intelligent digital products.

In this role, you’ll combine deep analytical thinking with strong technical understanding to bridge the gap between business and technology, helping Shawbrook realise its ambition of building modern, data-driven, and AI-enabled financial products.

Key Responsibilities

• Your main responsibility will be to analyse and optimise Shawbrook’s systems, software, and data integrations, with a particular focus on APIs, automation, and emerging AI capabilities. You will work closely with Product, Engineering, Data, Architecture, and Operations teams to design technically robust solutions that improve performance, scalability, and user experience. Acting as the bridge between business needs and technical delivery, you will translate complex requirements into clear, actionable outcomes that enhance both customer and colleague journeys.
• To succeed in this role, you’ll need to be a collaborative problem-solver with strong communication and stakeholder management skills. You’ll engage across the organisation - including with Product, Operations, Risk, and Technology - to ensure alignment between business priorities and technical delivery. Your ability to articulate complex technical concepts in clear business terms will be key to influencing decision-making and ensuring successful outcomes.
• As a self-starter, you’ll take ownership of your work, driving analysis and delivery with precision and accountability. You’ll be comfortable working independently in a fast-paced, product-led environment - proactively identifying opportunities for improvement, mitigating delivery risks, and ensuring that solutions meet Shawbrook’s strategic and technical standards.

• Delivery in Product: You should have a strong understanding of agile product delivery and technical implementation within a product-led environment. Familiarity with agile ceremonies, sprint cycles, and tools such as JIRA, Miro and Confluence will enable you to effectively collaborate with engineering, data, and product teams. You will play a key role in translating business needs into clear technical requirements - ensuring API integrations, data flows, and system enhancements are delivered efficiently, securely, and to a high standard.
• Analytical Mindset: You will apply a technically focused analytical mindset to break down complex systems, data structures, and integration challenges into clear, actionable insights. By interrogating data, mapping APIs, and visualising system dependencies, you will identify opportunities to improve performance, automate processes, and enhance user experience. Your ability to think critically and solve technical problems will be essential to delivering robust, future-ready solutions.
• Proven Communication: You will collaborate across cross-functional teams - including Product, Architecture, Engineering, and Data - to ensure a shared understanding of business and technical requirements. Your ability to communicate complex system or data concepts clearly to both technical and non-technical stakeholders will help drive alignment and informed decision-making. Strong documentation and presentation skills will ensure technical artefacts are accurate, traceable, and easy to understand.
• Execution: With your curiosity and self-starting approach, you will proactively conduct system and data gap analyses, assess API and integration points, and propose innovative technical solutions. You will take ownership of delivery from discovery through implementation, ensuring that designs are validated and aligned with strategic goals. Your drive for precision and accountability will underpin successful project execution and measurable business value.

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle-to-work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 25 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done