{"id":3543590,"url":"https://alion.io/job/shawbrook-customer-service-representative-2","title":"Customer Service Representative","company":{"id":4291,"name":"Shawbrook","domain":"shawbrook.co.uk","url":"https://alion.io/company/shawbrook","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-30T15:49:51Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T22:52:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.\nWe have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.\nThe business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.\nWork with us because you:\nWant to be part of a bank built for the dynamics of the modern world\nRelish a challenge and enjoy a fast-paced, innovative and hardworking culture\nEnjoy finding new and better ways to solve complexity and make things happen\nWant to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups\nCare about society and the environment and want to be part of a business that cares too\nWant to continue to grow professionally and be the best version of yourself\n We are currently looking for a Customer Service Representative to work as part of a team to ensure the timely and accurate administration of the Bank’s savings products, direct liaison with the customer on the telephone and by written correspondence, ensuring accuracy at all times and that laid down processes and procedures are appropriately followed.\nDealing with account enquiries via the telephone and furnishing them information in answer to their queries\nAdminister customer accounts during the lifecycle of their savings account\nDealing with customer queries via email, secure message, text and chat\nThe processing of all changes to customer static data\nCommunicate and escalate potential issues/risks in a prompt and effective manner\nAdhere to internal targets enabling the customer to be serviced quickly, efficiently and without error\nTo identify areas of improvement in relation to the customer journey\nTo keep up to date with Shawbrook products, rates and T&Cs both personal and business\nTo represent the Shawbrook brand in a professional and confidential manner\nBuild strong relationships with customers and colleagues within the operation\n Excellent written communication skills.\nExperience within Customer Service essential\nStrong experience within banking or financial services\nSound analytical and problem-solving skills\nAbility to learn new skills as the business grows enabling us to meet service standards\nComputer literate (good knowledge of MS Office suite - Excel, Word)\nAbility to work as part of a team.\nExcellent planning and organisational skills\nEstablishes effective working relationships at all levels\nCustomer Focused approach\n Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:\nMarket leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment\nFree access to Headspace, a mindfulness & meditation digital health app\nFree access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause\nEAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health\nCycle to work scheme\nDiscounts on gym membership\nContributory pension scheme & death in service\nYour Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.\nMinimum of 27 days holiday per year\nOption to buy or sell holiday days through our flexi-holiday scheme\nDiscounts on gym membership nationwide\nAccess to discounts on a range of high street and online brands\nCommunity support and charitable giving\nYour Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.\nParticipation in our annual discretionary bonus scheme designed to reward your contribution to our success\nProudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done","description_format":"text","description_chars":5162,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Business & SME Lending","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-30T20:05:38Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/shawbrook-customer-service-representative-2","json_url":"https://alion.io/job/shawbrook-customer-service-representative-2.json","meta":{"generated_at":"2026-10-31T23:54:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4291},"rest":"https://alion.io/mcp/rest/get_company?id=4291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshawbrook-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshawbrook-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshawbrook-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shawbrook-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshawbrook-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3543590}},{"tool":"search_jobs","arguments":{"company":"shawbrook.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3543590},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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