{"id":3345285,"url":"https://alion.io/job/shawbrook-valuation-operations-coordinator","title":"Valuation Operations Coordinator","company":{"id":4291,"name":"Shawbrook","domain":"shawbrook.co.uk","url":"https://alion.io/company/shawbrook","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T09:25:39Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T23:28:34Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.\nWe have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.\nThe business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.\nWork with us because you:\nWant to be part of a bank built for the dynamics of the modern world\nRelish a challenge and enjoy a fast-paced, innovative and hardworking culture\nEnjoy finding new and better ways to solve complexity and make things happen\nWant to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups\nCare about society and the environment and want to be part of a business that cares too\nWant to continue to grow professionally and be the best version of yourself\n This role is the operational control point for the internal valuations function. It ensures valuation requests are complete, appropriately triaged, allocated, tracked and evidenced, enabling RICS-qualified valuers to focus on technical assessment and assurance. The role does not make technical valuation judgements or credit decisions.\nThe Valuation Operations and Workflow Coordinator owns the efficient and controlled flow of back book valuations through the end-to-end process.\nThe role holder will coordinate case allocation, triage support, maintain documentation and reliable records and ensure that cases meet agreed service levels, coordinates operational MI and governance requirements.\nAct as the first operational point of contact for valuation requests, ensuring each request is logged, complete and traceable from receipt to closure.\nCoordinate workflow and allocation across internal valuers and external panel providers in line with agreed methodology, capacity, allocation and conflict-of-interest rules.\nMaintain accurate and timely records in the authoritative valuation system and valuation register, including supporting evidence and audit trail.\nMonitor case progress, due dates, service-level performance, outstanding actions and exceptions; escalate emerging risks or delays promptly.\nProduce and coordinate operational MI that provides clear visibility of requests/demand, outputs, backlogs, turnaround times, exceptions, data quality and supplier performance.\nSupport a robust control environment through reconciliations, document control, evidence retention and data-quality checks.\nProvide dependable administrative and workflow support to the RICS-qualified surveyor team, while respecting the separation between operational coordination, technical judgement and credit decision making.\nKey Responsibilities\nCase intake and triage support. Receive and log valuation requirements arising from periodic regulatory revaluations, new lending post valuation queries, impairment or provisioning amendments, valuation expiry and data-quality exceptions.\nInstruction preparation and allocation. Prepare clear, complete instructions for external providers or internal assessment, including the agreed scope, valuation basis, property details, lending information and required completion date.\nWorkflow management and service delivery. Maintain an accurate live workflow view of all cases, including stage, owner, due date, ageing, dependency and status.\nSystem data and evidence management. Maintain and update valuation systems and registers promptly for onward use and visibility to impairment and capital requirements as appropriate.\nMI reporting and supplier performance. Coordinate monthly operational MI covering demand, outputs, turnaround times, backlog, service-level performance, data quality and revaluation activity.\nControls and continuous improvement. Operate in line with valuation policy and methodology standards. Maintain a controlled audit trail for each case. Identify opportunities to simplify workflow, reduce manual effort and utilise AI where appropriate to strengthen data quality and improve MI, controls or system use\n Skills & Experience\nExperience of case management and workflow coordination, operational controls or MI within a regulated financial services, property or lending environment.\nStrong administrative control, organisation and prioritisation skills, with the ability to manage multiple workstreams and fixed deadlines.\nExcellent attention to detail and a proven ability to maintain accurate, complete and auditable records.\nConfident use of data systems and reconcile records, identify exceptions and produce meaningful MI.\nAbility to communicate clearly and constructively with internal stakeholders, RICS professionals and external suppliers.\nUnderstanding of residential and/or commercial property valuations, lending collateral or panel-management processes is desirable.\nAwareness of data protection, record retention, outsourced supplier controls and conduct expectations in a regulated lending environment.\nEducation/Professional Qualifications\nShawbrook is committed to providing opportunities to all candidates, and understand that not all candidates may possess a qualification or education aligned to the role. We will assess each candidate on their individual experience and skills, and not solely on level of education.\n Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:\nMarket leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment\nFree access to Headspace, a mindfulness & meditation digital health app\nFree access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause\nEAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health\nCycle to work scheme\nDiscounts on gym membership\nContributory pension scheme & death in service\nYour Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.\nMinimum of 27 days holiday per year\nOption to buy or sell holiday days through our flexi-holiday scheme\nDiscounts on gym membership nationwide\nAccess to discounts on a range of high street and online brands\nCommunity support and charitable giving\nYour Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.\nParticipation in our annual discretionary bonus scheme designed to reward your contribution to our success\nProudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done","description_format":"text","description_chars":7900,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Business & SME Lending","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-27T17:00:52Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-03T08:26:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.88,"p_room":1,"age_days":6,"expected_fill_days":22,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/shawbrook-valuation-operations-coordinator","json_url":"https://alion.io/job/shawbrook-valuation-operations-coordinator.json","meta":{"generated_at":"2026-11-04T00:07:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4291},"rest":"https://alion.io/mcp/rest/get_company?id=4291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshawbrook-valuation-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshawbrook-valuation-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshawbrook-valuation-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shawbrook-valuation-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshawbrook-valuation-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3345285}},{"tool":"search_jobs","arguments":{"company":"shawbrook.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3345285},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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