{"id":3284418,"url":"https://alion.io/job/sheer-logic-it-lead","title":"IT LEAD","company":{"id":3900081,"name":"Sheer Logic","domain":"sheerlogicltd.com","url":"https://alion.io/company/sheer-logic","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":null,"currency":"KES","period":"month","gross":null,"usd_annual":13968},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T12:59:36Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T11:41:32Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Contract Duration: 6 MonthsMonthly Salary: KES 150,000Our client, a leading organisation in the manufacturing sector, is seeking a competent and service-oriented IT Lead to provide technical support and maintain reliable IT infrastructure within a factory environment. The successful candidate will play a critical role in ensuring business continuity by resolving IT incidents, supporting production operations, maintaining cybersecurity standards, and coordinating technology-related activities.\nKey Responsibilities\n1. Technical Support\nProvide technical support for desktops, laptops, mobile devices, printers, scanners, and other IT equipment.\nTroubleshoot Windows, Microsoft 365, Outlook, Teams, and other workplace applications.\nDiagnose and resolve hardware, software, network connectivity, and peripheral issues.\nInstall, configure, and maintain approved IT equipment and software.\nManage IT incidents and coordinate escalation to specialist support teams where necessary.\nSupport meeting rooms and collaboration technologies.\n2. IT Infrastructure and Network Support\nProvide first-line support for LAN, Wi-Fi, and network connectivity.\nSupport network switches, wireless access points, cabling, and factory network infrastructure.\nMaintain IP telephony and Teams calling services.\nMonitor critical IT infrastructure and promptly escalate outages.\nCoordinate IT activities with Engineering, Production, and external service providers.\n3. Cybersecurity and Compliance\nImplement established cybersecurity, access-control, and device-compliance requirements.\nMaintain appropriate administrative and privileged access controls.\nSupport endpoint security and user cybersecurity awareness, including phishing prevention.\nCoordinate IT access and equipment during employee onboarding, transfers, and exits.\nMaintain accurate IT support, security, and compliance documentation.\n4. Factory Safety and Operational Support\nComply with site safety, health, environmental, and permit requirements.\nEnsure IT activities within production areas do not introduce operational or safety risks.\nCoordinate potentially disruptive maintenance with the relevant factory teams.\nRespond promptly to IT failures affecting production continuity.\nPlan IT maintenance around operational requirements and support factory projects, upgrades, and technology deployments.\nCollaborate with Production, Engineering, Quality, HR, Finance, and Security teams to ensure seamless operations.\n5. Incident and Service Management\nLog, categorise, prioritise, resolve, and track IT incidents and service requests through to closure.\nProvide clear and timely updates to users and stakeholders.\nEscalate major or recurring incidents and contribute to root-cause investigations.\nCoordinate third-party vendors and service providers where specialist intervention is required.\nIdentify recurring technical issues and contribute to continuous-improvement initiatives.\nKey Competencies\nStrong troubleshooting, analytical, and problem-solving skills.\nExcellent customer service and user support orientation.\nStrong ownership, accountability, and results orientation.\nAbility to work independently and prioritise competing operational incidents.\nClear communication skills when engaging with users, management, and technical teams.\nAbility to remain calm and effective during production-critical IT outages.\nStrong cybersecurity, compliance, and documentation mindset.\nEffective vendor coordination and knowledge-sharing skills.\nCommitment to continuous improvement and operational excellence.\nContract Details\nThis is a six-month contract position offering a monthly salary of KES 150,000.\nHow to Apply\nSend your updated CV to  by 29th October 2026","description_format":"text","description_chars":3729,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-26T17:53:27Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.507,"p_room":0.945,"age_days":8,"expected_fill_days":19,"reasons":["conf:0","agency","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":13968,"is_top_pay":false},"html_url":"https://alion.io/job/sheer-logic-it-lead","json_url":"https://alion.io/job/sheer-logic-it-lead.json","meta":{"generated_at":"2026-11-04T13:13:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19986,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3900081},"rest":"https://alion.io/mcp/rest/get_company?id=3900081"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsheer-logic-it-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsheer-logic-it-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsheer-logic-it-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sheer-logic-it-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsheer-logic-it-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3284418}},{"tool":"search_jobs","arguments":{"company":"sheerlogicltd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3284418},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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