{"id":2432318,"url":"https://alion.io/job/sheer-logic-network-service-delivery-lead-150k","title":"Network Service Delivery Lead (150k)","company":{"id":3900081,"name":"Sheer Logic","domain":"sheerlogicltd.com","url":"https://alion.io/company/sheer-logic","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MPLS","optional":false}],"status":"live","first_seen_at":"2026-10-13T06:36:26Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-02T20:29:48Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"LocationNairobi\nAbout the Role\nWe are seeking an experienced and results-driven Lead, Network Service Delivery (B2B) to oversee and drive enterprise network service delivery governance across multiple operating markets. The successful candidate will be responsible for establishing delivery standards, monitoring performance, promoting best practices, and ensuring the timely and high-quality delivery of enterprise connectivity solutions.\nThis role focuses on governance, performance management, process optimization, and operational excellence rather than direct service delivery execution.\nKey Responsibilities\nDelivery Performance Governance\nMonitor enterprise service delivery performance across multiple markets.\nTrack delivery commitments and drive accountability through structured performance reviews.\nIdentify gaps in people, processes, tools, and partner performance, and implement improvement initiatives.\nBenchmark market performance and promote adoption of best practices.\nDelivery Management and Backlog Control\nManage delivery governance frameworks, reporting, and review cadences.\nMonitor aging orders, delivery backlogs, and escalations.\nEnsure recovery plans are implemented for delayed or high-priority customer deliveries.\nDrive improvements that reduce activation timelines and accelerate revenue realization.\nProcess and Quality Governance\nEstablish and enforce standardized delivery processes and operating procedures.\nDefine quality assurance and acceptance testing standards.\nMonitor compliance with delivery standards and service commitments.\nEvaluate partner and vendor performance and drive continuous improvement.\nCross-Functional Coordination\nFacilitate alignment between technical, project management, operations, and commercial teams.\nEnsure solution designs are complete and delivery-ready before implementation.\nGovern service handover processes to operational support teams.\nEscalate systemic delivery challenges and recommend corrective actions.\nStandardization and Automation\nDrive standardization of delivery frameworks, tools, reporting, and governance practices.\nPromote adoption of service management, inventory, and workforce management solutions.\nIdentify and implement automation opportunities to enhance service delivery efficiency.\nCapability Development\nProvide leadership and guidance to service delivery teams across markets.\nSupport skills development and knowledge-sharing initiatives.\nFoster a culture of operational excellence and customer focus.\nQualifications\nBachelor’s degree in Electrical Engineering, Electronic Engineering, Telecommunications Engineering, or a related field.\n5 to 6 years of experience within the telecommunications industry.\nProven experience in enterprise network delivery, provisioning, or service deployment across multiple locations or countries.\nStrong understanding of enterprise connectivity solutions, including:\nDedicated Internet Access (DIA)\nMPLS Networks\nSD-WAN\nFiber Connectivity\nFixed Wireless Access\nSatellite Connectivity\nIoT Connectivity Solutions\nKnowledge of IP networking, transmission technologies, service activation, and acceptance testing processes.\nProfessional certification such as CCNP or equivalent is preferred.\nProject Management certification (PMP, PRINCE2, or equivalent) is an added advantage.\nExperience working across multiple markets within emerging economies is desirable.\nStrong leadership and stakeholder management skills.\nAbility to influence and drive results across geographically dispersed teams.\nExcellent problem-solving and decision-making abilities.\nStrong customer focus and commercial awareness.\nQuality and process improvement mindset.\nExcellent verbal and written communication skills.\nAbility to manage priorities in a fast-paced, multi-market environment.\nHow to Apply\nSend your CV to  by 18th October 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