{"id":1746620,"url":"https://alion.io/job/sheet-society-customer-experience-representative","title":"Customer Experience Representative","company":{"id":2205509,"name":"Sheet Society","domain":"sheetsociety.com","url":"https://alion.io/company/sheetsociety","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false}],"status":"closed","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-09T02:06:46Z","board_verified":false,"closed_at":"2026-10-09T02:06:46Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"About Us\nSheet Society was born in Melbourne in 2017 with a simple idea: to make space for better rest, so you can show up for what’s next. We started by shaking up the bedding industry with our innovative, thoughtful design. Today, our range spans bedding, bath and wellness essentials alongside Resting, our dedicated restwear brand for the in-between.\nWe’re one of Australia’s fastest-growing retail brands, with big plans for what’s next. Behind it all is a passionate, down-to-earth team obsessed with creating products and experiences you love, while doing better by people and the planet. We are proud to be B Corp Certified.\nWe’re looking for a team of Customer Experience Representatives stationed at our Brunswick HQ, with the option to WFH on weekends.\nAbout You:\nYou’re a team player who has the ability to engage and connect with those around you to achieve our collective goals. You’re accountable, driven and the ultimate support crew to those around you.\nWe're hiring for two positions:\nOngoing casual:you'll ideally be available Thursday, Friday and Saturdays.\nFixed-term seasonal casual: you'll be available through our busiest period, from mid-October, Black Friday/Cyber Monday, the lead-up to Christmas and January returns. This includes weekends and peak trading days.\nAbout the Role: \nAs our Customer Experience Representative, you'll be the voice of Sheet Society and Resting across every customer channel, delivering support that feels warm, seamless and genuinely memorable. You'll own day-to-day enquiries from first contact through to resolution, help customers choose the right products for their home, and support sales and order management along the way. Working closely with our Retail, Warehouse and head office teams, you'll make sure every customer is looked after from start to finish.\nIn every interaction, you'll Deliver the Dream: understanding what the customer really needs, taking ownership, and finding a thoughtful way to make their experience a little better.\n\nKey Responsibilities:\nRespond to enquiries across email, live chat, phone and social, within agreed service and quality targets\nOwn every enquiry from first contact to resolution, aiming to solve it in a single response\nGive confident product, sizing, fabric, care and styling advice in our warm, clear tone of voice\nManage orders, invoices, cancellations, refunds, exchanges and replacements accurately and promptly\nSupport delivery, tracking and returns enquiries, liaising with carriers and internal teams as needed\nSpot genuine sales opportunities and help customers buy with confidence\nProcess physical returns, exchanges and click and collect orders when rostered\nBuild lasting relationships with returning, trade and project customers\nCapture feedback and recurring issues to help improve our products, processes and service\nFollow our workflows and tools, using judgement when a customer needs a more personal touch\nPartner with Retail, Warehouse, Product and Operations to resolve issues and support escalations\nAssist with administrative tasks, peak trade activity and other customer experience responsibilities as required\nSkills & Attributes required for this role:\nAt least one year of customer service experience, ideally in a retail store or similar customer-facing role\nClear, friendly communication and good judgement when resolving customer issues, including knowing when to escalate\nReliable and organised, especially when things get busy, with the confidence to work independently and remotely on weekends\nQuick to pick up new systems, keeping accuracy and pace while working across several at once\nA genuine love of helping people, and the confidence to guide them from question to purchase or resolution\nEqually at ease with customers in person, over the phone or online\nCuriosity about products, fabrics, styling and the customer journey, online and in store\nExperience with platforms such as Gorgias, Shopify, Aircall or Loop is a bonus\nExperience with online orders, returns, delivery enquiries, product recommendations or styling advice is also a plus\nWhy You'll Love It Here:\nAt Sheet Society, it’s more than a workplace, it’s a community. With that in mind, we’re committed to making sure our employees are as happy in the workplace as our customers are in bed. Which is why our perks include:\nGenerous staff discounts on Sheet Society, Resting and Sleep Well products \nTeam celebrations, rewards and recognition\nCommunal kitchen providing breakfast, all the snacks and lots of coffee\nDog-friendly office\nOur Values in Action:\nGood Humans: We’re Good Humans, and we do our best to do good in business too. We bring our best selves to work, for our customer, team, and the world around us.\nDriven Dreamers: We always innovate, and that goes beyond the bed. We push the boundaries to turn our dreams into your reality.\nAuthentic Achievers: We pull up our sleeves and get the hard work done, without the fuss. We know who we are, and we work to make the bed better - for everybody.\nSupport Crew: We’re committed to you, and your sleep. Whether it's a great product, or great service - and when things don’t go to plan, we’re here to make it right.\nReady to Join the Dream Team?\nWhen applying be sure to include your resume that showcases why you're the ideal fit for Sheet Society.\nApplications close end of day Wednesday 9 October. Shortlisting of candidates will commence prior to this date, so please don’t delay submitting your application.\nLet’s make every third of our lives spent in bed not just comfortable, but unforgettable. Hop on board and let’s shake up the world of retail together.\nWe are proud to be an equal-opportunity employer that seeks to recruit, develop and retain the most talented individuals from a variety of backgrounds. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.","description_format":"text","description_chars":6020,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gifts, Party Supplies & Souvenirs"],"lifecycle":[{"event":"open","at":"2026-10-03T06:20:00Z"},{"event":"close","at":"2026-10-09T02:06:46Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/sheet-society-customer-experience-representative","json_url":"https://alion.io/job/sheet-society-customer-experience-representative.json","meta":{"generated_at":"2026-10-11T02:34:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4150,"day_limit":5000,"remaining_today":850,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2205509},"rest":"https://alion.io/mcp/rest/get_company?id=2205509"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsheet-society-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsheet-society-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsheet-society-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sheet-society-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsheet-society-customer-experience-representative"}]}