Airport Site Manager - East Malaysia
Job Family Group:
Downstream Supply ChainWorker Type:
RegularPosting Start Date:
September 9, 2026Business Unit:
Downstream and RenewablesExperience Level:
Early CareersJob Description:
What’s the role
Shell Aviation is a leading global supplier of aviation fuels and lubricants with over 100 years of industry experience. Operating at approximately 800 airports in over 40 countries, it providesfuellingservices for airlines, private operators, and airports. The company also offers technical consultancy,refuellingsystems, and sustainable aviation solutions.
In Malaysia, Shell Aviationoperatein 7 locationsin KUL&PEN(West Malaysia)andKCH, MYY, LBU, BKI&TWU(East Malaysia)with more than 200-250aircraftsrefuelledper day.
What you’ll be doing
Safe, Reliable & Efficient Operations
Accountable for day-to-day aviationfuelingoperations atKCH, MYY, LBU, BKI, TWUin line with Shell Aviation OperationsManual (SAOM), Joint Inspection Group (JIG) standard and local regulatory requirements.
Ensure continuity of fuel supply to airline customers through safe operation of fixed installations, refuellersandbowsers.
Implement and maintain SAV systems and other Shellapproved systemssuch asShell Performance Framework (SPF),SEAMandothers.
Ensure operational readinessandmaintaineffectivenessduring peak demand, disruptions,emergenciesor special operations.
Lead effective cost management including budget planning,expenditure tracking,OPEXoptimizationand financial accountability.
Ensure collaborationwithShell Airport Optimizer (AO)andTrading & Supply (T&S)by providingaccurateDemand/Forecast (DF)up to 6-12 monthsfor continuous supply without any disruption tocustomers.
HSSE& EthicsLeadership
Provide visible and authentic HSSE leadership in line with Goal Zero,Shell Life-Saving Rules(LSR) and Process Safety Fundamental (PSF).
Lead site HSSE activitiesincludetoolbox talks,meetingsite inspections, safety leadershipvisitsand field coaching.
Leadandmaintainthe Site HSSE Plan and Emergency Response Plan (ERP), ensuring regular drills and coordination with airport emergency services.
Promote a strong safety culture and ensure consistent application of critical controls and PPE requirements.
LeadPermit to Work activities for non-routine activities on site ensuring compliancewithPermit to Work (PTW) procedures.
Ensure implementation of Shell Security standards, including maintenance of the Site Security Risk Assessment (SRA)
Coordinate with airport security and relevant authorities on security-related matters.
Own site-level risk management, including HEMP, HRA, and SRA assessments.
Ensure all incidents, near misses, and unsafe conditions are reported, investigated, and learned from.
Own andmaintainthe Management of Change (MoC) process and register, ensuring risks are assessed and approvals obtained prior to implementation.
Lead and implement Shell Ethics & Compliance with all team members including internal and external stakeholders.
Compliance, Governance & Assurance
Lead oncomplianceto Civil Aviation Authority Malaysia (CAAM),Malaysia AirportsHoldings Berhad (MAHB),Department of Occupational Safety and Health (DOSH),Department of Environment (DOE)and otherauthorities.
Maintain Civil Aviation Authority Malaysia (CAAM) license requirement andlead for renewalprocessfor ShellTimurSdnBhd.
Ensuretenancy agreement renewal processin placewith Malaysia Airports Holdings Berhad (MAHB) for ShellTimurTrading SdnBhd.
Ensure ShellEmergency Response Plan (ERP) aligned withAirportEmergency Response Plan (AERP) andFire and Rescue Services (AFRS)
Ensure all Shell Aviation procedures, work instructions and control frameworks are implemented and followed.
Maintainaccuraterecords and operational dataincluding License & Permit(L&P)in Shellapproved systemssuch asi6,MaintainX, Fieldglass,WorkdayLearningand others.
Lead andact as site focal point for internal audits, externalinspectionsand regulatory assurance activities.
Ensuretimelycloseoutof audit findings, incidents, and corrective actions.
Monitor andmaintainoperator competence, fitness-to-drive (Airport Driving Pass & Airport Pass), licensing, and vehicle compliance.
People Leadership, Competency& Capability Management
Lead, manage, and developKCH, MYY, LBU, BKI, TWUoperations team, including supervisors,operatorsand contractors.
Implementthemost effective duty roasterandmonitorthe workloadtoavoid fatigue.
Determinemanpowerrequirements and succession planning in collaboration withCountryOperationsManager.
Leadandensure all staff meet competency, licensing,Fitness to Work (FTW)and training requirementsasrequired by Shell and local authorities.
Foster a disciplined,inclusiveand high-performance team culture aligned with Shell values.
Ability to drive a culture of Operational Discipline, care forpeopleand continuous improvement.
Build trust andmaintainexcellent working relationships with internal and external stakeholders (e.g.internal partners, third party operators, suppliers, local authorities, government agencies, etc.)
Asset Integrity,Maintenance& ProjectManagement
Accountable for the integrity, availability and reliability of all aviationfuelingassets atKCH, MYY, LBU, BKI, TWU.
Leadpreventive(planned)and corrective maintenance(unplanned)areexecutedin accordance withmanufacturer guidelines, ShellAviationMaintenanceManual (SAMM),regulatoryrequirementsandverify the invoice forpayment.
Leadand manage maintenance activities conducted by qualified personnel orShellapproved contractors.
Maintainhigh standardsof housekeeping, equipmentconditionand site cleanliness.
Leadexecution of the maintenance plan for the site. Conduct surveillance inspections. Ensure corrective actions are implemented. Ensure maintenance of HSSE critical equipment. Ensure quality andtimelyexecution of the Reliability and Integrity Program for the site.
Ensure integrity and functionality of safety-critical systems such as interlocks, nozzle selectivity, and underwing fueling protections.
Develop andestablishsite-specific local operating procedures for site safety critical tasks.
Lead andwork closely with theHSSE &EngineeringLeadand Business Opportunity Manager (BOM) on transformation programswith fullsupportofCAPEX implementation, including participationin preparationof3 mainpillarsof project management which are scope, cost and schedule,asPermit Issuerand contributor to JHA/JMS reviews.
Stock Control & Product Quality
Accountable for fuel quantity,qualityand product integrity at sitebymaintainingproduct quality documents.
Leadandensureaccuratedaily,monthlyand annual stock reconciliations.
Investigate and report stock gains or losses with corrective actions.
Ensure calibration of tanks,metersand gauging systemsbymaintainingvalid calibration certificates.
Ensure hazardous andnon-hazardous waste is managed,storedand disposed of in compliance with legal and Shell requirements.
What you bring
Minimum 10 years’ experience in Operation, Asset Management, Maintenance and Process Safety.
Bachelor’s degree (previouswork experience will be taken into consideration for any candidates who might not meet the educational standard).
Experience with aviation fueling systems or fuel farm operations is highly preferred but not compulsory.
Skilled in operations and has a sound understanding of the keyleversfor safe,compliantand efficient operations.
Proven leadership capability isa must.
Ability to influence without direct authority.
Self-starter, well organized,independentand proactive.
Possesses strong interpersonal,oraland written communication skills
EM Dimensions:
This role will be based in Kota Kinabalu Aviation Depot.
Location: 5 sites (KCH, MYY, LBU, BKI, TWU)
Operation hours: 18-22 hours / 7 days per week
Number of refueling: 50-80 aircraft per day
Number of direct reporting (FTE): 2
Number of indirect reporting (non-FTE): 50
Number of vehicles: 20
Number of contractors / vendors: 8-10
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and
international teams.
Gain access to a wide range of training and development programmes.
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal,click here.
Shell in Malaysia
Shell has been a partner in fueling Malaysia’s progress for over 130 years. Our journey with the nation is intertwined - in as much as Shell has played a role in growing the country’s energy sector, Malaysia has also played a significant role in the company’s progress.
Our business has diversified from a modest kerosene venture to a group of companies engaged in every aspect of the modern oil and gas business.
Today, Shell maintains a strong multi-faceted presence in the country through our longer-term investments, innovation-sharing, and impact to local communities.
We helped pioneer Malaysia’s oil and gas industry and fueled its growth. We discovered Malaysia’s first oil onshore, then took the industry offshore, and most recently into the technically-challenging depths of Deepwater.
Shell’s strong retail network fuels the journeys of millions of Malaysian motorists every day. In fact, Shell is even able to offer one of the most differentiated fuel and lubricant products, some of which were pioneered right here in the country.
We fueled the ambitions of Malaysians: whether the generations of retail business partners; thousands of Shell scholars over the years; young entrepreneurs from our LiveWire programme; or Shell staff and alumni who are Malaysian luminaries today.
Shell continues to be one of the top employers in Malaysia with thousands employed in our upstream, midstream and downstream businesses, as well as in our service and support functions.
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DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.