{"id":1959498,"url":"https://alion.io/job/shell-collections-representative","title":"Collections Representative","company":{"id":3638,"name":"Shell","domain":"shell.com","url":"https://alion.io/company/shell","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":43,"ghost_share":0.023,"stale_share":0.047,"repost_share":0.256,"time_to_fill_p50_days":13,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":31000,"period":"year","method":"role_country_seniority_unknown","sample_n":52},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-06T14:42:29Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T20:30:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":", PhilippinesJob Family Group:\nFinanceWorker Type:\nRegularPosting Start Date:\nOctober 6, 2026Business unit:\nExperience Level:\nEarly CareersJob Description:\nWhat’s the role\nThe Collections Representative plays a vital role within the Shell Energy Solutions Collections team, supporting the management of customer accounts and the timely collection of outstanding balances from commercial and industrial energy customers. Through proactive customer engagement and effective problem-solving, this role helps ensure a positive customer experience while contributing to the company's goals of maintaining healthy cash flow and minimizing credit risk.\nThis is an exciting opportunity to make a meaningful impact within a growing B2B energy organization. We are seeking a customer-focused and results-driven professional who enjoys building relationships, resolving complex billing and payment concerns, and working collaboratively across teams. In this role, you will partner with customers and internal stakeholders to address account issues, support credit management activities, and contribute to process improvements that enhance operational efficiency and customer satisfaction.\nWhat you’ll be doing\nAs a Collections Representative, you will manage a portfolio of commercial and industrial customer accounts, drive the timely collection of outstanding receivables while deliver an excellent customer experience. In this role, you will collaborate with customers and cross-functional teams to resolve payment and billing issues, reduce credit risk, and support healthy cash flow performance. Success in this position requires strong communication, analytical thinking, problem-solving abilities, and the capability to manage multiple priorities in a dynamic environment.\nManage and monitor a portfolio of commercial and industrial customer accounts to ensure timely collection of outstanding receivables and achievement of collection targets.\nProactively contact customers by phone and email to collect overdue balances, negotiate payment commitments, and resolve delinquent accounts.\nPerform detailed account analysis, research, and reconciliations to identify and resolve payment discrepancies, unapplied cash, billing issues, and account variances.\nInvestigate and address customer concerns related to invoices, payments, credits, and account balances, working to achieve prompt resolution and payment.\nRespond professionally and efficiently to customer inquiries, payment-related issues, and escalations while maintaining a high standard of customer service.\nPartner with Sales, Billing, Credit, Account Management, and other internal stakeholders to resolve disputes, remove barriers to payment, and reduce account delinquency.\nMonitor customer payment trends and account activity to identify potential credit risks, escalating concerns and recommending appropriate actions when necessary.\nEstablish, monitor, and follow up on payment arrangements to ensure customers meet agreed-upon commitments.\nMaintain accurate and detailed documentation of collection activities, customer communications, payment commitments, disputes, and resolution efforts within financial and customer management systems.\nEnsure compliance with company policies, internal controls, regulatory requirements, and established collections procedures.\nPrepare and maintain reporting, account status updates, and other collections-related metrics as required by management.\nWhat you bring\nWe’re looking for a motivated and detail-oriented professional with experience in collections, accounts receivable, or a related field. You are someone who enjoys solving problems, building positive customer relationships, and working collaboratively to achieve results. You can effectively manage multiple priorities, communicate confidently with customers and stakeholders, and take ownership of your work in a fast-paced environment.\nExperience in B2B collections, accounts receivable, credit management, or a related finance function.\nStrong analytical and problem-solving skills with a keen attention to detail.\nExcellent written and verbal communication skills, with the ability to build positive relationships and deliver a great customer experience.\nProficiency in Microsoft Excel, including functions such as data filtering, lookups, and pivot tables.\nExperience working with financial or ERP systems such as SAP, Oracle, or similar platforms.\nAbility to prioritize tasks and manage competing deadlines in a dynamic environment.\nStrong collaboration and stakeholder management skills, with the ability to work effectively across teams.\nSelf-motivated and able to work independently while taking ownership of outcomes.\nExperience within the energy, utilities, or related industries is an advantage but not required.\nFluent in English, with strong verbal and written communication skills.\nExperience supporting global or geographically diverse teams is beneficial but not essential.\nWilling to work on a US-based schedule, from 9:00 PM to 7:00 AM Philippine Time\nThis role is ideal for someone who enjoys a balance of customer interaction, problem-solving, and financial analysis, and who is passionate about delivering results while maintaining a positive customer experience.\n-\nWhat we offer\nYou bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.\nProgress as a person as we work on the energy transition together.\nContinuously grow the transferable skills you need to get ahead.\nWork at the forefront of technology, trends, and practices.\nCollaborate with experienced colleagues with unique expertise.\nAchieve your balance in a value-led culture that encourages you to be the best version of yourself.\nTake advantage of a hybrid work environment, allowing you to balance remote work and in-office collaboration.\nPerform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are among the best in the world.\nTake advantage of paid parental leave, including for non-birthing parents.\nJoin an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.\nGrow as you progress through diverse career opportunities in national and international teams.\nGain access to a wide range of training and development programs.\nWe'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.\nWe are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.\nShell Business Operations Manila\nShell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.\nDISCLAIMER:\nCertain positions within the organization may be subject to post-employment restrictions, including non-compete obligations. Additional details will be provided during the recruitment process where applicable.\nPlease note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.","description_format":"text","description_chars":8863,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Natural Resources","Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-06T14:42:29Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/shell-collections-representative","json_url":"https://alion.io/job/shell-collections-representative.json","meta":{"generated_at":"2026-10-10T01:19:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2249,"day_limit":5000,"remaining_today":2751,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3638},"rest":"https://alion.io/mcp/rest/get_company?id=3638"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshell-collections-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshell-collections-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshell-collections-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shell-collections-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshell-collections-representative"}]}