{"id":1507390,"url":"https://alion.io/job/shell-it-operations-engineer-realtime","title":"IT Operations Engineer – Realtime","company":{"id":3638,"name":"Shell","domain":"shell.com","url":"https://alion.io/company/shell","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":29,"ghost_share":0,"stale_share":0.069,"repost_share":0.207,"time_to_fill_p50_days":13,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-30T06:29:43Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T02:51:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":", India Job Family Group:\nInformation Technology (IT)Worker Type:\nRegularPosting Start Date:\nSeptember 30, 2026Business Unit:\nProjects and TechnologyExperience Level:\nExperienced ProfessionalsJob Description:\nWhat’s the role?\nOperating at the intersection of Operational Technology (OT) and Information Technology (IT), the Realtime Operations team supports the critical platforms and services that connect industrial data with business, engineering, and analytics solutions.\nWe are seeking an experienced IT Operations Engineer to support, operate, and continuously improve our AVEVA PI System platform across the Asia-Pacific region. Working as part of a global operations team, you will help deliver secure, reliable, and high-performing services that enable critical operational and business processes.\nSuccess in this role requires demonstrated capability in three key areas:\nRealtime Platform Operations\nIncident & Stakeholder Management\nContinuous Improvement & Technical Governance\nThis position combines hands-on operational support with troubleshooting, service improvement, automation, and technology modernization activities.\nWhat you’ll be doing?\nRealtime Platform Operations\nSupport the delivery of secure, reliable, and cost-effective AVEVA PI System services across the Asia-Pacific region.\nMonitor platform health, performance, and availability, proactively addressing operational issues.\nInvestigate and resolve technical issues affecting production services.\nSupport platform upgrades, maintenance activities, and operational readiness initiatives.\nContribute to service recovery during major incidents and disruptions.\nMaintain operational documentation and support procedures.\nIncident & Stakeholder Management\nManage and resolve incidents, problems, and service requests in line with agreed service levels.\nCoordinate troubleshooting and resolution activities across technical teams, vendors, and service providers.\nProvide clear and timely communications during incidents and service disruptions.\nSupport root cause investigations and problem management activities.\nBuild strong relationships with business stakeholders, technical specialists, and external partners.\nContinuous Improvement & Technical Governance\nIdentify and implement opportunities to simplify, standardize, and automate operational activities.\nDrive initiatives that improve service reliability, supportability, and operational efficiency.\nSupport security, compliance, vulnerability remediation, and risk management activities.\nEnhance operational monitoring, tooling, and processes.\nBalance day-to-day operational support with long-term service improvement objectives.\nWhat we need from you?\nundefined\nBachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.\n3 to 5 years of hands-on experience supporting and administering AVEVA PI System within a production environment.\nStrong knowledge of AVEVA PI System architecture, infrastructure, and platform reliability principles.\nExperience in troubleshooting, monitoring, maintaining, and providing operational support for PI infrastructure and related services.\nProven experience supporting business-critical applications, platforms, or real-time services in a production environment.\nStrong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.\nExperience working within service-oriented support environments with a focus on system availability, reliability, and operational excellence.\nDemonstrated experience with Incident, Problem, and Change Management processes, preferably within an ITIL framework.\nProven ability to coordinate incident resolution and collaborate effectively across multiple technical teams and stakeholders.\nStrong communication and stakeholder management skills, with experience engaging business users, vendors, and technical specialists.\nExperience driving automation, simplification, standardization, and continuous improvement initiatives to enhance service performance and efficiency.\nKnowledge of security, compliance, risk remediation, and technical debt reduction practices within enterprise technology environments.\nDemonstrated commitment to continuous improvement, operational excellence, and technical governance of infrastructure landscapes.\nProficiency with ITIL methodologies, infrastructure monitoring tools, and operational support best practices.\nWhat we offer\nYou bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.\nProgress as a person as we work on the energy transition together.\nContinuously grow the transferable skills you need to get ahead.\nWork at the forefront of technology, trends, and practices.\nCollaborate with experienced colleagues with unique expertise.\nAchieve your balance in a values-led culture that encourages you to be the best version of yourself.\nBenefit from flexible working hours, and the possibility of remote/mobile working.\nPerform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.\nTake advantage of paid parental leave, including for non-birthing parents.\nJoin an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.\nGrow as you progress through diverse career opportunities in national and\ninternational teams.\nGain access to a wide range of training and development programmes.\nWe'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal,click here.\nIMPORTANT NOTE:After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.\n-\nShell in India\nShell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.\nOur global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.\nOur Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.\nShell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.\nOur three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.\nWe are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.\n DISCLAIMER:\nPlease note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.","description_format":"text","description_chars":9945,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Natural Resources","Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-09-30T06:29:43Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/shell-it-operations-engineer-realtime","json_url":"https://alion.io/job/shell-it-operations-engineer-realtime.json","meta":{"generated_at":"2026-10-01T10:47:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2004,"day_limit":5000,"remaining_today":2996,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}