{"id":1741667,"url":"https://alion.io/job/shell-payroll-support-advisor","title":"Payroll Support Advisor","company":{"id":3638,"name":"Shell","domain":"shell.com","url":"https://alion.io/company/shell","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":39,"ghost_share":0.026,"stale_share":0.051,"repost_share":0.256,"time_to_fill_p50_days":13,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"role_country_seniority_unknown","sample_n":52},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-08T01:13:47Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":", PhilippinesJob Family Group:\nHuman Resources JobsWorker Type:\nRegularPosting Start Date:\nOctober 2, 2026Business unit:\nHuman ResourcesExperience Level:\nEarly CareersJob Description:\nWhat’s the role\nAs Payroll Support Advisor you will be responsible for executing business assurance activities and ensuring ongoing SOX/FCM compliance across both global and local processes. You will be involved the execution of local HR processes in accordance with established policies and procedures, ensuring high-quality data management in Shell People and accurate documentation, while providing ongoing support to employees and line managers.\nThe role works closely with Americas Payroll Operations in a collaborative team environment to meet payroll and tax processing and reporting deadlines. It also partners with HR Operations and supports special projects as required. This is a full-time role with set working hours and requires overtime during peak processing periods.\nWhat you’ll be doing\nUtilize Salesforce to log inquiries, provide updates, generate tickets, and ensure timely resolution and closure\nManage work-in-progress (WIP) cases and proactively communicate status updates to customers\nMaintain end-to-end (E2E) ownership and accountability for assigned cases\nCoordinate case handoffs to other HR Operations teams as required to ensure effective resolution\nBuild and maintain strong relationships with third-party service providers\nEnsure adherence to established KPIs and SLAs\nFoster effective partnerships with internal U.S. business stakeholders and external parties, escalating complex issues to Senior Payroll Analysts or Tier 3 teams when necessary\nLiaise with HR Advice, employees, and line managers to resolve inquiries and cases efficiently\nEnsure strict compliance with financial controls and data privacy requirements to mitigate business risk in a high-value payroll environment\nContribute to the overall strategy, direction, and continuous improvement of HR Operations\nDemonstrate strong problem-solving, change management, and communication capabilities\nEffectively manage multiple priorities and competing demands\nPromote a culture of innovation, Enterprise First behaviours, and continuous improvement\nShare best practices, support service improvement initiatives, and enhance service delivery\nOperate effectively in a global, virtual environment, engaging key stakeholders\nConduct audits, review audit reports, and escalate risks or concerns as appropriate\nWhat you bring\nWith relevant experience in HR Payroll operations\nWilling to work under a fixed-term contract arrangement\nStrong English communication skills, both written and verbal\nPrior experience in a Shared Services, Business Operations, or HR Payroll Services environment, preferably within a multinational organization, is an advantage\nProficient in MS Excel, Access, Word, and Outlook, with strong working knowledge of SAP\nExperience in Payroll Accounting with a solid understanding of applicable tax laws and regulations\nStrong analytical, organizational, and time management skills\nAbility to influence stakeholders through effective communication and provide constructive challenge when appropriate\nCapable of handling complex and confidential cases independently, exercising sound judgment with minimal supervision\nDemonstrates an operational excellence mindset, including KPI monitoring and continuous improvement initiatives\nAbility to evaluate, recommend, and implement new or existing processes and controls\nProven capability to manage multiple international stakeholders and navigate sensitive or challenging discussions\nAble to perform effectively under pressure, prioritize tasks, and deliver high-quality outputs within deadlines\nComfortable working in a fast-paced environment with a diverse range of stakeholders in terms of seniority, location, and function\nWilling to work night shifts aligned to U.S. Payroll operations \n-\nWhat we offer\nYou bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.\nProgress as a person as we work on the energy transition together.\nContinuously grow the transferable skills you need to get ahead.\nWork at the forefront of technology, trends, and practices.\nCollaborate with experienced colleagues with unique expertise.\nAchieve your balance in a value-led culture that encourages you to be the best version of yourself. \nTake advantage of a hybrid work environment, allowing you to balance remote work and in-office collaboration.\nPerform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are among the best in the world.\nTake advantage of paid parental leave, including for non-birthing parents.\nJoin an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.\nGrow as you progress through diverse career opportunities in national and \ninternational teams.\nGain access to a wide range of training and development programs.\nWe'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.\nWe are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.\nShell Business Operations Manila\nShell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.\nDISCLAIMER:\nCertain positions within the organization may be subject to post-employment restrictions, including non-compete obligations. Additional details will be provided during the recruitment process where applicable.\nPlease note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.","description_format":"text","description_chars":7544,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Natural Resources","Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-03T03:35:24Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.732,"p_room":0.9,"age_days":5,"expected_fill_days":13,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/shell-payroll-support-advisor","json_url":"https://alion.io/job/shell-payroll-support-advisor.json","meta":{"generated_at":"2026-10-08T02:00:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3501,"day_limit":5000,"remaining_today":1499,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3638},"rest":"https://alion.io/mcp/rest/get_company?id=3638"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshell-payroll-support-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshell-payroll-support-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshell-payroll-support-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shell-payroll-support-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshell-payroll-support-advisor"}]}