Customer Operations Associate
Confirmed on the employer's own hiring board on Oct 10, 2026. First seen by Alion on Oct 8, 2026.
Customer Operations Associate
London, N4
4 days in our office, 1 day working from home
Reporting to Kelan Patel, Operations
£38-43k per annum + equity
Join Shellworks as an Customer Operations Associate and help us materialise a better future by
eliminating plastic pollution.
About Shellworks
Our vision is a world where the products around you don't damage our environment or our health. At
Shellworks we're making that a reality by creating high performance plastic-free materials for everyday
products.
Our technology Vivomer makes the impossible possible. It's grown by bacteria using fermentation,
creating a material that is stable in use but degrades in every environment. Its breakthrough is being
dishwasherable and home compostable at the same time.
We've closed our Series A and are working with some of the world's most recognised brands to replace
plastic at volume. We're at an inflection point: scaling from proof-of-concept to mass-market production.
About the Role
This is a high impact role sitting at the heart of Shellworks’ desire to deliver 1 Billion units by 2030. You
will sit at the intersection of the Shellworks’ delivery engine and customer. We are looking for someone
with the ability to dive deep into production planning, problem solving and managing suppliers whilst
also being able to manage existing customer relationships.
You will need deep understanding of what Shellworks does and who we are to consistently blend
commercial and operational views to solve new problems and find the right solutions for Shellworks &
customers.
Key Responsibilities:
- Own the operations for catalogue skus: Lead the execution of customer deliveries against all
catalogue orders. You will turn customer orders into reality through management of purchase
orders, logistics, production planning and customer communication.
- Build systems: Shellworks is growing at a rate that things break faster than they get fixed. You'll
own own the live delivery system whilst building what doesn't exist yet
- Manage customer relationships: Be the person our customers trust. Proactive check-ins,
business reviews, and a rolling demand forecast for every account that you own and improve.
Our Ideal Candidate
- High-agency owner: 1-2+ years in a high-intensity operational environment (e.g. Start-up) where
you’ve owned, end-to-end, the outcomes and process of high-stakes projects.
- Customer-focused: You will be the main point of contact for Shellworks’ customers and you
should love problem solving their needs whilst balancing the operational priorities. You must be
able to tell a customer something they don't want to hear and keep the relationship stronger for
it.
- Bias to execution: You are relentless about turning strategy into shipped reality. Ambiguity and
obstacles energise you rather than stall you, and you keep momentum without needing to be
managed
- First principles thinking: You can solve problems that there is no precedent for at Shellworks and
no usable answer online
- STEM background
What we offer
28 days holiday + statutory holidays
12 weeks maternity, 6 weeks paternity, both at full pay
Heka wellbeing allowance - gym, therapy, nutrition, fertility support and more
Virtual GP with same or next day appointments
Cycle to work scheme - save up to 42% via salary sacrifice
Daily catered lunch at the office
Hiring Process
Initial Chat
Technical task
Onsite
Offer subject to 2 references