{"id":2104755,"url":"https://alion.io/job/shellworks-customer-operations-associate","title":"Customer Operations Associate","company":{"id":721197,"name":"Shellworks","domain":"shellworks.com","url":"https://alion.io/company/shellworks","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38000,"max":43000,"currency":"GBP","period":"year","gross":null,"usd_annual":56829},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T19:05:21Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T18:51:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Customer Operations Associate\nLondon, N4\n4 days in our office, 1 day working from home\nReporting to Kelan Patel, Operations\n£38-43k per annum + equity\nJoin Shellworks as an Customer Operations Associate and help us materialise a better future by\neliminating plastic pollution.\nAbout Shellworks\nOur vision is a world where the products around you don't damage our environment or our health. At\nShellworks we're making that a reality by creating high performance plastic-free materials for everyday\nproducts.\nOur technology Vivomer makes the impossible possible. It's grown by bacteria using fermentation,\ncreating a material that is stable in use but degrades in every environment. Its breakthrough is being\ndishwasherable and home compostable at the same time.\nWe've closed our Series A and are working with some of the world's most recognised brands to replace\nplastic at volume. We're at an inflection point: scaling from proof-of-concept to mass-market production.\nAbout the Role\nThis is a high impact role sitting at the heart of Shellworks’ desire to deliver 1 Billion units by 2030. You\nwill sit at the intersection of the Shellworks’ delivery engine and customer. We are looking for someone\nwith the ability to dive deep into production planning, problem solving and managing suppliers whilst\nalso being able to manage existing customer relationships.\nYou will need deep understanding of what Shellworks does and who we are to consistently blend\ncommercial and operational views to solve new problems and find the right solutions for Shellworks &\ncustomers.\nKey Responsibilities:\nOwn the operations for catalogue skus: Lead the execution of customer deliveries against all\ncatalogue orders. You will turn customer orders into reality through management of purchase\norders, logistics, production planning and customer communication.\nBuild systems: Shellworks is growing at a rate that things break faster than they get fixed. You'll\nown own the live delivery system whilst building what doesn't exist yet\nManage customer relationships: Be the person our customers trust. Proactive check-ins,\nbusiness reviews, and a rolling demand forecast for every account that you own and improve.\nOur Ideal Candidate\nHigh-agency owner: 1-2+ years in a high-intensity operational environment (e.g. Start-up) where\nyou’ve owned, end-to-end, the outcomes and process of high-stakes projects.\nCustomer-focused: You will be the main point of contact for Shellworks’ customers and you\nshould love problem solving their needs whilst balancing the operational priorities. You must be\nable to tell a customer something they don't want to hear and keep the relationship stronger for\nit.\nBias to execution: You are relentless about turning strategy into shipped reality. Ambiguity and\nobstacles energise you rather than stall you, and you keep momentum without needing to be\nmanaged\nFirst principles thinking: You can solve problems that there is no precedent for at Shellworks and\nno usable answer online\nSTEM background\nWhat we offer\n28 days holiday + statutory holidays\n12 weeks maternity, 6 weeks paternity, both at full pay\nHeka wellbeing allowance - gym, therapy, nutrition, fertility support and more\nVirtual GP with same or next day appointments\nCycle to work scheme - save up to 42% via salary sacrifice\nDaily catered lunch at the office\nHiring Process\nInitial Chat\nTechnical task\nOnsite\nOffer subject to 2 references","description_format":"text","description_chars":3408,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T19:53:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:3","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":56829,"is_top_pay":false},"html_url":"https://alion.io/job/shellworks-customer-operations-associate","json_url":"https://alion.io/job/shellworks-customer-operations-associate.json","meta":{"generated_at":"2026-10-11T21:06:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9730,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":721197},"rest":"https://alion.io/mcp/rest/get_company?id=721197"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshellworks-customer-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshellworks-customer-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshellworks-customer-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shellworks-customer-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshellworks-customer-operations-associate"}]}