{"id":2921972,"url":"https://alion.io/job/shelly-group-customer-success-trainer","title":"Customer Success Trainer","company":{"id":55468,"name":"Shelly Group","domain":"shelly.com","url":"https://alion.io/company/shelly-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":40000,"period":"year","method":null,"sample_n":4610},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T09:38:29Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T06:18:09Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"We are looking for an IoT-savvy Customer Success Trainer to help Shelly installers, distributors, and strategic partners build the knowledge and practical skills to work confidently with Shelly products and solutions. You will take responsibility for training delivery across different regions, working closely with our sales teams and fellow trainers. The role combines active international travel, hands-on workshops, training at Shelly headquarters, and contributions to our wider training initiatives. \nThis role suits someone with a strong technical foundation who enjoys explaining technology, working with people, and turning technical concepts into practical learning experiences.\nWhat we are looking for\nProactive, open-minded, and adaptable. You enjoy making things happen, taking ownership, and building things from scratch.\nA solid understanding of IoT, connected devices, and smart home or building automation.\nConfidence working with hardware, configuring devices, and troubleshooting technical issues.\nExperience in electrical installation, technical support, application engineering, or system integration.\nFamiliarity with networking, wireless connectivity, and IoT communication protocols.\nThe ability to explain technical concepts clearly to both technical and non-technical audiences.\nStrong presentation, communication, and interpersonal skills.\nProfessional working proficiency in English is required. \nWillingness and ability to travel internationally on a regular basis.\nExperience that would be an advantage \nIf you have proficiency in any of the following languages will be a strong advantage Turkish, Greek, Romanian, Hungarian, or Czech.\nAn engineering qualification in electrical engineering, electronics, automation, telecommunications, or a related field, or equivalent practical technical knowledge and experience.\nKey responsibilities\nDeliver practical technical training Deliver engaging training sessions for installers, distributors, strategic partners, and internal teams.\nTravel to different countries, coordinating with local sales teams to support partner visits, workshops, and training events.\nFacilitate training sessions and hands-on demonstrations for strategic partners at Shelly headquarters.\nDeliver online training and webinars where appropriate.\nAdapt content to different audiences, experience levels, and applications.\nCoordinate training across assigned regions Work with the training team to divide regional coverage and coordinate training schedules.\nCollaborate with regional sales teams to identify training needs and agree to priorities.\nBuild productive relationships with partner technical teams and installers.\nGather feedback on product understanding, installation challenges, and training needs, and share findings with relevant teams.\nDevelop training content and IoT demo kits/boards Create and maintain presentations, practical exercises, technical guides, and demonstration setups.\nDevelop demo boards + Demo kits for training hands on sessions.\nKeep training content current as products, features, and applications evolve.\nUse realistic installation scenarios to demonstrate product selection, configuration, troubleshooting, and integration.\nWhat is in it for you\nWork: • A welcoming, collaborative team\n• Meaningful products and services that people actually use and love.\n• Learning opportunities to sharpen your skills\n• Competitive salary + Performance bonuses\n• Modern office in a great location\n• Fun team buildings and company events\nLifestyle:\n • 26 days of paid annual leave\n• Flexible working hours\n• Additional health insurance\n• Free access to all Shelly devices (yes, you can smarten up your whole home!)\n• Multisport Card\n• Fully sponsored yearly public transport card\nReady to join the Shelly Revolution?\nLet’s build the future of smart living together.\nHit that Apply button - 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