{"id":2640993,"url":"https://alion.io/job/shepherd-center-pbx-operator-part-time","title":"PBX Operator, part-time","company":{"id":1841913,"name":"Shepherd Center","domain":"shepherd.org","url":"https://alion.io/company/shepherd-org","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-23T08:31:49Z","board_verified":false,"closed_at":"2026-10-23T08:31:49Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"About Shepherd Center\nWith five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain.An elite center ranked by U.S. Newsas one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertiseand unwavering compassion to help them begin again.\nShepherd Center's culture is one of hope, humor, and hard work. You willenjoy career growth, strong relationships with co-workers, strong supportfrom leadership, andfunactivitiesthat have keptover 12% of staff members working at Shepherd for more than 20 years.\nThe PBX Operator is a highly interactive role, answering and directing calls and providing information to the outside community as well as internal patients, visitors, and staff. This role also directs and addresses inquiries of front entrance walk-in traffic.JOB RESPONSIBILITIES\nThe PBX Operator performs several duties to facilitate communications into the Center.\nAccountabilities:\nAnswers all incoming PBX calls for the hospital, interviewing callers and directing calls to the appropriate location. \nClearly conveys and receives messages to meet the needs of all stakeholders.\nUnderstands and meets the needs of customers, responding with courtesy, clarity, and accuracy to all inquiries.\nGreets and provides information to patients, families, vendors, and all other visitors. \nMonitors the work environment to ensure functionality, safety, and teamwork. \nEnsures optimal coverage for shifts they are responsible for and reports any problems perceived, potential, or real to Supervisor in a timely manner.\nREQUIRED MINIMUM EDUCATION\nHigh School Diploma or equivalent.\nREQUIRED MINIMUM CERTIFICATION\nNone required\nREQUIRED MINIMUM EXPERIENCE\nOne year PBX experience, receiving and directing large volume of incoming calls, preferably in a healthcare setting.\nREQUIRED MINIMUM SKILLS\nExcellent interpersonal and communication skills. \nGeneral computer experience required.\nPREFERRED QUALIFICATIONS\nNone\nPHYSICAL DEMANDS\nNone\nWORKING CONDITIONS\nComputer work\nStanding desk option\nThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification. 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