{"id":2312619,"url":"https://alion.io/job/shi-international-av-engineer","title":"AV Engineer","company":{"id":5610,"name":"SHI International","domain":"shi.com","url":"https://alion.io/company/shi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Somerset, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T15:32:50Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Us\nSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.\nOver 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you’ll enjoy:\nOur commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.\n\nContinuous professional growth and leadership opportunities.\n\nHealth, wellness, and financial benefits to offer peace of mind to you and your family.\n\nWorld-class facilities and the technology you need to thrive - in our offices or yours.\n\nJob Summary\nThe AV Engineer provides frontline support for SHI's audio visual environments, including conference rooms, collaboration spaces, Executive Briefing Center (EBC) events, and workplace technology services. This role is responsible for troubleshooting AV issues, performing preventive maintenance, supporting meetings and events, and ensuring a high-quality user experience for employees, customers, and executive stakeholders.The AV Engineer serves as the first point of contact for AV-related incidents and service requests while escalating complex issues to senior team members, engineers, or vendors as needed.\nThis position is required to report to the Somerset, NJ office location on a hybrid basis.\nRole Description\nConference Room & Collaboration Support\nProvide first-level break/fix support for conference room technology.\n\nTroubleshoot audio, video, display, camera, microphone, and connectivity issues.\n\nSupport Microsoft Teams, Cisco Webex, Zoom, and other collaboration platforms.\n\nEnsure conference rooms are operational, functional, and meeting-ready.\n\nRespond to service requests within established service level objectives.\n\nEvent & Executive Support\nAssist with Executive Briefing Center (EBC) meetings and corporate events.\n\nSet up, test, and operate AV equipment for presentations and meetings.\n\nProvide onsite technical support during meetings and events.\n\nAssist presenters with laptop connectivity, content sharing, and collaboration tools.\n\nSupport event rehearsals and technical readiness checks as assigned.\n\nAV Hardware & Maintenance\nInstall, configure, and maintain AV equipment, including displays, microphones, cameras, speakers, control systems, and conferencing hardware.\n\nPerform preventive maintenance and routine inspections of AV systems.\n\nReplace faulty equipment or coordinate repair activities.\n\nMaintain equipment inventories and asset records.\n\nService Management\nLog, update, track, and resolve incidents through the Help Desk ticketing system.\n\nDocument troubleshooting activities, resolutions, and recurring issues.\n\nEscalate unresolved issues to senior AV technicians, engineers, or third-party vendors.\n\nAssist with root cause analysis and service improvement initiatives.\n\nMonitoring & Diagnostics\nUtilize monitoring and diagnostic tools to identify and troubleshoot potential AV issues.\n\nPerform routine system health checks and validation testing.\n\nProactively address equipment alerts and performance concerns.\n\nCustomer Service\nDeliver exceptional customer service to employees, executives, clients, and event participants.\n\nCommunicate technical information clearly and effectively to non-technical users.\n\nEnsure a professional, responsive, and positive support experience.\n\nBehaviors and Competencies\nTechnical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.\n\nTeamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.\n\nOrganization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.\n\nFlexibility: Can proactively anticipate changes, adapt strategies, and contribute to innovative solutions.\n\nMulti-Tasking: Can proactively seek out challenges, initiate multiple projects, and contribute to innovative task management strategies.\n\nWillingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.\n\nCommunication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.\n\nProfessionalism: Can proactively seek out challenges, initiate projects, and contribute to a professional work environment.\n\nAnalytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.\n\nSkill Level Requirements\nStrong troubleshooting and problem-solving capabilities.\n\nExcellent customer service and interpersonal skills.\n\nEffective verbal and written communication skills.\n\nAbility to communicate technical concepts to non-technical audiences.\n\nBasic understanding of audio visual hardware and conferencing technologies.\n\nFamiliarity with Microsoft Teams, Cisco Webex, Zoom, or similar collaboration platforms.\n\nStrong attention to detail and organizational skills.\n\nAbility to manage multiple priorities and meet service expectations.\n\nCollaborative approach to working with cross-functional teams and stakeholders.\n\nStrong sense of accountability and ownership.\n\nCommitment to continuous learning and professional development.\n\nOther Requirements\nCompleted Associate’s Degree or relevant work experience required\n\n3-5 years of audio-visual experience in an educational, customer service, or hospitality setting required\n\nAbility to lift and move AV equipment weighing up to 50 pounds.\n\nAbility to travel to SHI, Partner, and Customer Events\n\nAbility to work flexible hours to support events and project-related activities\n\nPreferred\nCTS (Certified Technology Specialist) certification, or willingness to obtain certification.\n\nExperience supporting executive meetings and live events.\n\nKnowledge of Cisco Room devices, digital signage, and room control systems.\n\nExperience with ServiceNow or similar ticketing systems.\n\nThe estimated annual pay range for this position is $60,000 - $75,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.\nEqual Employment Opportunity - M/F/Disability/ProtectedVeteran Status","description_format":"text","description_chars":6678,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-12T02:14:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/shi-international-av-engineer","json_url":"https://alion.io/job/shi-international-av-engineer.json","meta":{"generated_at":"2026-10-12T16:07:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25757,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5610},"rest":"https://alion.io/mcp/rest/get_company?id=5610"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshi-international-av-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshi-international-av-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshi-international-av-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shi-international-av-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshi-international-av-engineer"}]}