{"id":2312656,"url":"https://alion.io/job/shi-international-inside-client-account-manager","title":"Inside Client Account Manager","company":{"id":5610,"name":"SHI International","domain":"shi.com","url":"https://alion.io/company/shi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":41},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-19T23:28:23Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"About Us\nSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.\nOver 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you’ll enjoy:\nOur commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.\n\nContinuous professional growth and leadership opportunities.\n\nHealth, wellness, and financial benefits to offer peace of mind to you and your family.\n\nWorld-class facilities and the technology you need to thrive - in our offices or yours.\n\nJob Summary\nThe Inside Client Account Manager (ICAM) is pivotal in providing World Class Support to SHI’s customers by collaborating with field sales and SHI’s partner network. The ICAM assists in generating new sales within their current account set by making positive impressions with their customers and proactively managing renewals. This role involves creating competitive pricing quotes for customers’ IT needs, processing orders, and providing timely updates. Reporting directly to a Manager - Inside Sales, the ICAM is a key contributor to revenue growth.Role Description\n(Including but not limited to)\nFunction as the central sales contact for our core customer base.\n\nForge strong relationships with customers, external sales team, and SHI internal departments.\n\nWork closely with aligned Outside Sales Team to collectively own the sales quota.Understand, and help to efficiently manage the opportunity pipeline, and ensure forecasts of sales performance are predictable, accurate and adhered to.\n\nCollaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.\n\nAcknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience.\n\nIdentify and capture new opportunities, moving them effectively through the sales pipeline.\n\nSource and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.\n\nAssist in driving sales through customer engagement, ensuring you deliver against the tenets of world-class support.\n\nProactively manage customer maintenance and support renewals.\n\nEnsure prompt and accurate entry of purchase orders and provide timely updates to customers and all relevant parties.\n\nActively participate in team meetings to stay updated on product changes and business strategies.\n\nActively participate in departmental initiatives and incentive programs.\n\nBehaviors and Competencies\nCustomer Focus: Delivers exceptional customer experiences by anticipating needs, resolving issues proactively, and building trust-based, long-term relationships.\n\nCollaboration & Teamwork: Fosters strong partnerships across internal teams, sales, vendors, and colleagues, actively sharing knowledge and serving as a reliable escalation point..\n\nCommunication: Communicates clearly and professionally, tailoring messages to diverse stakeholders and ensuring timely, accurate information flow.\n\nProblem-Solving: Resolves complex issues promptly and resourcefully, making sound decisions under pressure in a fast-paced environment..\n\nResults Orientation: Drives revenue growth by meeting quotas, identifying new opportunities, and managing priorities effectively to achieve business objectives.\n\nSkill Level Requirements\nExceptional communication skills (verbal and written).\n\nStrong sales acumen with the ability to identify customer needs and offer suitable solutions.\n\nExcellent time management and organizational skills.\n\nInitiative-taking and strategic approach to sales, aimed at enhancing the client experience.\n\nAbility to work effectively in a fast-paced, collaborative environment.\n\nOther Requirements\nBachelor's DegreeOr minimum of 1year of Customer Service experience in a Corporate or Office Setting.\n\nProven sales experience, preferably in the IT industry.\n\nMinimum 1 year of customer service experience (phone, email) working as a liaison between the Inside Sales.\n\nExperience building and maintaining professional relationships with vendors, partners, and other departments within a company.\n\nThe annual base salary for this position is £28,000 plus bonus and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.\nEqual Employment Opportunity - M/F/Disability/Protected Veteran Status\nEqual Employment Opportunity - M/F/Disability/ProtectedVeteran Status","description_format":"text","description_chars":4772,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-12T02:14:01Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.659,"p_room":0.55,"age_days":25,"expected_fill_days":18,"reasons":["conf:2","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/shi-international-inside-client-account-manager","json_url":"https://alion.io/job/shi-international-inside-client-account-manager.json","meta":{"generated_at":"2026-10-20T01:50:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2152,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5610},"rest":"https://alion.io/mcp/rest/get_company?id=5610"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshi-international-inside-client-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshi-international-inside-client-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshi-international-inside-client-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shi-international-inside-client-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshi-international-inside-client-account-manager"}]}