{"id":2312601,"url":"https://alion.io/job/shi-international-manager-cx-microsoft-engineering","title":"Manager - CX Microsoft Engineering","company":{"id":5610,"name":"SHI International","domain":"shi.com","url":"https://alion.io/company/shi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"JavaScript","optional":false},{"name":"Node JS","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T09:25:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Us\nSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.\nOver 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you’ll enjoy:\nOur commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.\n\nContinuous professional growth and leadership opportunities.\n\nHealth, wellness, and financial benefits to offer peace of mind to you and your family.\n\nWorld-class facilities and the technology you need to thrive - in our offices or yours.\n\nJob Summary\nThe Engineering Manager leads and mentors the software development team, defining technical vision and ensuring alignment with organizational goals. This is a hands-on role involving implementing best practices, driving process improvements, and managing team performance through goal setting and reviews. The Engineering Manager collaborates with cross-functional teams, facilitates agile ceremonies, provides technical guidance, and builds a high-performing team by recruiting and retaining top talent. In addition, the Engineering Manager should have experience with relevant modern development technologies such as C#, JavaScript, TypeScript, Node.js, and RESTful services, along with working knowledge of relational databases, automation, and infrastructure technologies.Role Description\nLead and mentor the software development or engineering team, including hiring, training, and performance evaluation.\nDefine and communicate the technical vision and roadmap, ensuring alignment with organizational goals and customer requirements.\nDesign, develop, and implement new software features or modifications to existing software.\nCollaborate with cross-functional teams, including product, sales, and stakeholders, to ensure project alignment and goal achievement.\nImplement and enforce best practices for software development, including code quality, testing, and deployment.\nDrive process improvements and automation to enhance team efficiency and product delivery.\nManage team performance through setting goals, conducting reviews, and using data-driven assessments.\nFacilitate agile ceremonies and ensure adherence to agile principles and methodologies.\nProvide technical guidance and support, including resolving escalations and troubleshooting issues.\nConduct regular code reviews to ensure any code being released to Production is meeting the agreed standards.\nBuild and maintain a high-performing team by recruiting, onboarding, and retaining world-class talent.\nCommunicate team progress, goals, and vision to the broader organization and stakeholders.\nSet and manage engineering deadlines and ensure their accuracy, as agreed with the Product Leadership team\nBehaviors and Competencies\nCollaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.\nLeadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.\nProblem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.\nStrategic Implementation: Can take ownership of complex strategic initiatives, coordinate cross-functional teams, and ensure successful implementation and outcome.\nTechnical Expertise: Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.\nCommunication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.\nContinuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts.\nAnalytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.\nDetail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.\nPrioritization: Can take ownership of complex task management, collaborate with others to align priorities, and drive team efficiency.\n Skill Level Requirements\nThe expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet. - Expert\nAbility to implement and manage DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams. - Expert\nProficiency in using SQL for database management, including tasks such as querying, updating, and managing relational databases to efficiently handle data retrieval and manipulation - Expert\nIn-depth understanding of the structured practices and workflows involved in the software development lifecycle (SDLC), from requirements gathering and coding to testing and deployment. - Expert\nProficiency in facilitating Agile Scrum practices, guiding teams through the Scrum framework to ensure efficient and successful project delivery. - Expert\n Other Requirements\nCompleted Bachelor’s Degree or relevant work experience required\n3+ years of experience in a similar role\n3+ years of experience in software engineering\n1+ years of experience in people management preferred\nAbility to travel 20%\nAbility to work flexible hours\nHybrid\nSHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.\nEqual Employment Opportunity - M/F/Disability/ProtectedVeteran Status","description_format":"text","description_chars":6187,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-12T02:14:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/shi-international-manager-cx-microsoft-engineering","json_url":"https://alion.io/job/shi-international-manager-cx-microsoft-engineering.json","meta":{"generated_at":"2026-10-14T14:59:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18790,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5610},"rest":"https://alion.io/mcp/rest/get_company?id=5610"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshi-international-manager-cx-microsoft-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshi-international-manager-cx-microsoft-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshi-international-manager-cx-microsoft-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shi-international-manager-cx-microsoft-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshi-international-manager-cx-microsoft-engineering"}]}