{"id":2492481,"url":"https://alion.io/job/shi-international-solutions-engineer-m365-copilot-agents","title":"Solutions Engineer - M365 Copilot & Agents","company":{"id":5610,"name":"SHI International","domain":"shi.com","url":"https://alion.io/company/shi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":44,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150000,"max":207000,"currency":"USD","period":"year","gross":null,"usd_annual":207000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"DLP","optional":false},{"name":"FinOps","optional":false},{"name":"Least Privilege","optional":false},{"name":"Matter","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"AI Agents","optional":true},{"name":"Azure","optional":true},{"name":"Microsoft Defender for Cloud","optional":true},{"name":"Microsoft Fabric","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"Power BI","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T03:08:25Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Us\nSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.\nOver 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you’ll enjoy:\nOur commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.\n\nContinuous professional growth and leadership opportunities.\n\nHealth, wellness, and financial benefits to offer peace of mind to you and your family.\n\nWorld-class facilities and the technology you need to thrive - in our offices or yours.\n\nJob Summary\nThe Solutions Engineer for Microsoft 365 Copilot and Agent 365 is a customer-facing technical advisor who helps organizations assess, deploy, secure, govern, and expand Microsoft 365 Copilot and Microsoft Agent 365 capabilities for enterprise AI adoption.This hands-on role combines Microsoft 365 administration, Microsoft 365 E7 solution enablement, tenant assessment, data security, agent governance, Copilot Credit cost management, PowerShell automation, and customer advisory services. You will evaluate customer environments, identify readiness and security gaps, configure Microsoft 365 Copilot and Agent 365 capabilities, and develop practical recommendations for operating AI securely and cost-effectively at enterprise scale.\nThe role supports Microsoft 365 E5 / E7, Microsoft 365 Copilot, Copilot Chat, Copilot Cowork, Work IQ, Microsoft 365 Copilot Agent Builder, Copilot connectors, Copilot Studio governance, Microsoft Entra Agent ID, Microsoft Purview, Microsoft Defender, and Microsoft Agent 365. The primary focus is platform deployment, administration, security, governance, cost management, and agent lifecycle management.\nRole Description\nAssess Microsoft 365 tenants across identity, security, compliance, licensing, information architecture, collaboration, and data readiness.\nLead Microsoft 365 Copilot deployments, including prerequisite validation, licensing, feature enablement, administrative configuration, pilot planning, rollout support, and expansion.\nHelp customers evaluate and operationalize Microsoft 365 E7, including Microsoft 365 Copilot, Agent Builder, and Agent 365.\nReview SharePoint Online, OneDrive, Microsoft Teams, Exchange Online, Outlook, and other Microsoft 365 Apps to identify oversharing, excessive permissions, unmanaged content, external access, ownerless sites, and related data-exposure risks.\nAnalyze how Microsoft Graph, identity, permissions, content quality, and information architecture affect Copilot grounding, security, and response quality.\nSupport Copilot Chat, Copilot Cowork, Cowork apps, Work IQ, Microsoft 365 Copilot Agent Builder, declarative agents, connectors, plugins, and related Copilot experiences.\nHelp customers assess, onboard, configure, secure, govern, and operationalize Microsoft Agent 365.\nSupport agent inventory, ownership, registration, monitoring, exception management, approvals, periodic reviews, ownership transfers, agent blocking and retirement.\nConfigure and support Microsoft Entra Agent ID, Conditional Access, least-privilege access, access packages, access reviews, and lifecycle workflows for applicable agent scenarios.\nImplement Microsoft Purview controls, including sensitivity labels, Data Loss Prevention policies, retention, auditing, eDiscovery, and applicable Data Security Posture Management for AI capabilities.\nEvaluate Microsoft Defender capabilities for agent inventory, security posture, threat visibility, investigation, and response.\nSupport Copilot Studio and Power Platform governance, including administrative controls, environment strategy, connector governance, sharing boundaries, DLP policies, and agent lifecycle standards.\nPlan and govern Copilot Credit consumption across Copilot Cowork, Cowork apps, Work IQ APIs, Copilot Studio, and other supported usage-based AI services.\nEstablish spending policies, usage limits, service access, alerts, and credit-allocation approaches for users, groups, business units, use cases, and applicable environments.\nMonitor Copilot Credit consumption, analyze usage and cost trends, identify capacity risks, and recommend adjustments based on expected demand and business value.\nHelp customers develop budgets, consumption forecasts, capacity plans, and showback or chargeback approaches as part of an AI FinOps operating model.\nCollaborate with SHI licensing specialists on Microsoft 365 E7, Copilot Credits, prepaid capacity, pay-as-you-go consumption, subscriptions, and technical dependencies.\nDevelop and implement PowerShell scripts for Microsoft 365 assessment, administration, configuration validation, automation, documentation, and reporting.\nLead customer discovery sessions, technical assessments, governance workshops, and findings presentations.\nHelp customers establish AI councils or Centers of Excellence, responsible AI practices, decision rights, use-case intake processes, ownership standards, and governance roadmaps.\nTranslate technical findings into prioritized recommendations, remediation plans, implementation roadmaps, and operational runbooks.\nBehaviors and Competencies\nSubject Matter Judgment: Applies Microsoft 365, security, governance, and AI platform knowledge to evaluate customer readiness, risk, operating-model maturity, and adoption blockers.\nCustomer Facilitation: Facilitates complex discovery, assessment, governance, and roadmap discussions while helping stakeholders align on ownership, priorities, and decision rights.\nCommunication: Tailors technical, governance, licensing, and cost-management recommendations for executive sponsors, IT leaders, security teams, business stakeholders, and technical administrators.\nRelationship Management: Builds trust with customer stakeholders, Microsoft partners, and SHI teams through clear guidance, follow-through, and long-term advisory engagement.\nCollaboration: Works across sales, licensing, delivery, security, governance, and engineering teams to drive customer adoption, operational readiness, and responsible AI outcomes.\nProblem Solving: Identifies and resolves root causes that hinder Copilot and agent adoption, including oversharing, unclear ownership, readiness gaps, unmanaged agents, licensing confusion, and cost-management challenges.\nSkill Level Requirements\n5+ years of hands-on experience administering enterprise Microsoft 365 environments.\nStrong working knowledge of SharePoint Online, OneDrive, Microsoft Teams, Exchange Online, Microsoft 365 Apps, and Microsoft 365 administration.\nPractical experience supporting Microsoft 365 Copilot readiness, deployment, governance, adoption, or expansion.\nUnderstanding of Microsoft Graph, identity, permissions, organizational content, and how these affect Copilot grounding and security.\nHands-on experience with Microsoft Entra ID, Conditional Access, identity governance, and related access controls.\nExperience with Microsoft Purview, information protection, DLP, retention, audit, eDiscovery, or data-risk assessment.\nExperience identifying and remediating oversharing, excessive permissions, unmanaged content, or external-access risks.\nHands-on PowerShell scripting experience for Microsoft 365 administration and automation.\nUnderstanding of Microsoft enterprise licensing, including how licensing affects Copilot, Agent 365, Entra, Purview, and Defender adoption.\nFamiliarity with usage-based AI consumption, cost governance, or Copilot Credit management.\nStrong analytical, troubleshooting, documentation, presentation, and customer-facing consulting skills.\nAbility to translate technical findings, usage data, and cost considerations into clear recommendations for technical teams and business leaders.\nPreferred Qualifications\nExposure to emerging Microsoft Agent 365 capabilities, including agent inventory, agent security, Entra Agent ID, ownership, lifecycle governance, or monitoring.\nExperience with Copilot Cowork, Work IQ, Microsoft 365 Copilot Agent Builder, declarative agents, Copilot connectors, plugins, or Model Context Protocol servers.\nExperience with SDKs and API-based automation, including Python, Agent 365 SDKs, Microsoft Entra APIs, Microsoft Purview APIs, Microsoft Graph, or related Microsoft cloud development tools.\nExperience administering or governing Copilot Studio and Power Platform environments at enterprise scale.\nFamiliarity with Microsoft Defender, Defender for Cloud Apps, Defender XDR, or security monitoring for AI and agentic systems.\nExperience with Microsoft 365 E7, Copilot licensing, Copilot Credits, prepaid capacity, pay-as-you-go billing, metered consumption, cost optimization, showback, chargeback, or AI FinOps practices.\nExperience establishing an AI council, AI Center of Excellence, responsible AI policy, use-case intake process, or enterprise AI governance framework.\nExperience delivering Microsoft consulting, professional services, workshops, assessments, or customer advisory engagements.\nFamiliarity with Power BI, Microsoft Fabric, Azure Monitor, Log Analytics, or similar reporting and monitoring tools is beneficial but not required.\nPreferred Certifications\nRelevant Microsoft certifications may include:\nMicrosoft 365 Copilot and Agent Administration Fundamentals, AB-900\nInformation Security Administrator Associate, SC-401\nIdentity and Access Administrator Associate, SC-300\nMicrosoft 365 Administrator Expert, MS-102\nAgentic AI Business Solutions Architect, AB-100\nAzure AI Fundamentals, AI-900\nAzure AI Apps and Agents Developer Associate, AI-103\nGitHub Copilot, GH-300\nMicrosoft Power Platform Solution Architect Expert, PL-600\nOther relevant certifications in Microsoft 365, Microsoft Purview, Microsoft Entra, security, compliance, Power Platform, Copilot, or AI\nOther Requirements\nAbility to travel to SHI, Microsoft, partner, and customer events as required.\nCommitment to continuous learning across Microsoft 365 E7, Microsoft 365 Copilot, Copilot Cowork, Work IQ, Agent 365, Microsoft Entra, Microsoft Purview, Microsoft Defender, and related technologies.\nStrong ethical standards and disciplined adherence to data privacy, responsible AI, security, governance, financial accountability, and compliance requirements.\nThe estimated annual pay range for this position is $150,000 - $207,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.\nEqual Employment Opportunity - M/F/Disability/ProtectedVeteran Status","description_format":"text","description_chars":10841,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-14T03:21:24Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":8,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":207000,"is_top_pay":true},"html_url":"https://alion.io/job/shi-international-solutions-engineer-m365-copilot-agents","json_url":"https://alion.io/job/shi-international-solutions-engineer-m365-copilot-agents.json","meta":{"generated_at":"2026-10-21T11:47:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16676,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5610},"rest":"https://alion.io/mcp/rest/get_company?id=5610"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshi-international-solutions-engineer-m365-copilot-agents"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshi-international-solutions-engineer-m365-copilot-agents"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshi-international-solutions-engineer-m365-copilot-agents"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shi-international-solutions-engineer-m365-copilot-agents\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshi-international-solutions-engineer-m365-copilot-agents"}]}