{"id":203514,"url":"https://alion.io/job/shield-ai-associate-systems-administrator-r5698","title":"Associate Systems Administrator (R5698)","company":{"id":50,"name":"Shield AI","domain":"shield.ai","url":"https://alion.io/company/shield-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":74,"open_postings":84,"ghost_share":0,"stale_share":0.845,"repost_share":0.012,"time_to_fill_p50_days":65,"computed_at":"2026-11-01T06:10:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wichita, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"Bash","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-09-05T00:05:28Z","employer_posted_date":"2026-09-05","last_verified_at":"2026-11-01T16:23:45Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Job Description:\nThis position will be based in our Newton, KS location.\nThe Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.\nWhat you'll do:\nDeliver excellent customer service while supporting employees across multiple locations.\nProvide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.\nInstall, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.\nSupport conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.\nAdminister user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.\nSupport endpoint management and security controls to maintain a secure and compliant computing environment.\nPerform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.\nMaintain accurate asset records and software licensing information using IT service management and asset management tools.\nRespond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.\nCreate and maintain technical documentation, standard operating procedures, and knowledge base content.\nCollaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.\nParticipate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.\nRequired qualifications:\n1-3 years of experience in enterprise desktop support, IT support, or junior systems administration.\nExperience supporting Windows and macOS operating systems; exposure to Linux is a plus.\nBasic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.\nUnderstanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.\nFamiliarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.\nStrong troubleshooting, organizational, and documentation skills.\nExcellent verbal and written communication skills with a customer-first mindset.\nAbility to prioritize multiple requests in a fast-paced environment.\nPreferred qualifications:\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.\nExperience with ticketing systems such as Jira Service Management, ServiceNow, or similar.\nFamiliarity with IT asset management platforms such as Snipe-IT.\nBasic scripting experience with PowerShell or Bash.\nExposure to virtualization, Microsoft 365 administration, or cloud technologies.\nCompTIA A+, 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