Associate Systems Administrator (R5873)
Job Description
The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.
What you'll do:
* Deliver excellent customer service while supporting employees across multiple locations.
* Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
* Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
* Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
* Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
* Support endpoint management and security controls to maintain a secure and compliant computing environment.
* Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
* Maintain accurate asset records and software licensing information using IT service management and asset management tools.
* Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
* Create and maintain technical documentation, standard operating procedures, and knowledge base content.
* Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
* Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.
Required Qualifications:
* 1-3 years of experience in enterprise desktop support, IT support, or junior systems administration.
* Experience supporting Windows and macOS operating systems; exposure to Linux is a plus.
* Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.
* Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
* Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.
* Strong troubleshooting, organizational, and documentation skills.
* Excellent verbal and written communication skills with a customer-first mindset.
* Ability to prioritize multiple requests in a fast-paced environment.
Preferred Qualifications:
* Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
* Experience with ticketing systems such as Jira Service Management, ServiceNow, or similar.
* Familiarity with IT asset management platforms such as Snipe-IT.
* Basic scripting experience with PowerShell or Bash.
* Exposure to virtualization, Microsoft 365 administration, or cloud technologies.
* CompTIA A+, Network+, Security+, Microsoft, or other relevant certifications.