{"id":944724,"url":"https://alion.io/job/shield-ai-associate-systems-administrator-r5874","title":"Associate Systems Administrator (R5874)","company":{"id":50,"name":"Shield AI","domain":"shield.ai","url":"https://alion.io/company/shield-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":91,"ghost_share":0,"stale_share":0.857,"repost_share":0.011,"time_to_fill_p50_days":65,"computed_at":"2026-11-03T05:54:40Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wichita, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79000,"max":119000,"currency":"USD","period":"year","gross":null,"usd_annual":119000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"Bash","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-09-15T17:17:35Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-03T21:49:14Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Job Description\nThis position will be based in our Overland Park, KS office.\nThe Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.\nWhat you'll do:\n* Deliver excellent customer service while supporting employees across multiple locations.\n* Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.\n* Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.\n* Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.\n* Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.\n* Support endpoint management and security controls to maintain a secure and compliant computing environment.\n* Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.\n* Maintain accurate asset records and software licensing information using IT service management and asset management tools.\n* Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.\n* Create and maintain technical documentation, standard operating procedures, and knowledge base content.\n* Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.\n* Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.\nRequired Qualifications:\n* 1-3 years of experience in enterprise desktop support, IT support, or junior systems administration.\n* Experience supporting Windows and macOS operating systems; exposure to Linux is a plus.\n* Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.\n* Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.\n* Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.\n* Strong troubleshooting, organizational, and documentation skills.\n* Excellent verbal and written communication skills with a customer-first mindset.\n* Ability to prioritize multiple requests in a fast-paced environment.\nPreferred Qualifications:\n* Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.\n* Experience with ticketing systems such as Jira Service Management, ServiceNow, or similar.\n* Familiarity with IT asset management platforms such as Snipe-IT.\n* Basic scripting experience with PowerShell or Bash.\n* Exposure to virtualization, Microsoft 365 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