{"id":1045731,"url":"https://alion.io/job/shield-ai-associate-systems-administrator-r5997","title":"Associate Systems Administrator (R5997)","company":{"id":50,"name":"Shield AI","domain":"shield.ai","url":"https://alion.io/company/shield-ai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":74,"open_postings":100,"ghost_share":0,"stale_share":0.86,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-11-10T06:52:35Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Bash","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-18T20:58:52Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-10T09:30:01Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":52},"description":"Job Description:\nThe Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.\nWhat you'll do:\nDeliver excellent customer service while supporting employees across multiple locations.\nProvide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.\nInstall, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.\nDeliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.\nSupport conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.\nAdminister user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.\nSupport endpoint management and security controls to maintain a secure and compliant computing environment.\nPerform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.\nMaintain accurate asset records and software licensing information using IT service management and asset management tools.\nRespond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.\nCreate and maintain technical documentation, standard operating procedures, and knowledge base content.\nCollaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.\nParticipate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.\nRequired qualifications:\n5+ years of experience in systems administration, desktop support, or enterprise IT support roles.\n3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.\nExperience supporting Windows, macOS, and Linux operating systems in a business environment.\nWorking knowledge of Active Directory, Azure AD, and identity and access management concepts.\nExperience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.\nFamiliarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.\nExperience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.\nStrong troubleshooting, documentation, communication, and customer service skills.\nAbility to communicate effectively with both technical and non-technical stakeholders, including senior leaders.\nAbility to handle sensitive situations with discretion, urgency, and strong follow-through.\nAbility to participate in an on-call rotation and support occasional after-hours maintenance activities.\nPreferred qualifications:\nExperience providing executive or white-glove technical support in a fast-paced corporate environment.\nExperience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms.\nBasic scripting or automation experience using PowerShell, Bash, or similar tools.\nFamiliarity with AV, conferencing, collaboration, and room-support technologies used in executive settings.\nFamiliarity with endpoint security tools and enterprise security best practices.\nExperience using AI-powered tools to improve operational efficiency and workflow 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