{"id":2499244,"url":"https://alion.io/job/shield-fc-program-manager","title":"Program Manager","company":{"id":2063608,"name":"Shield FC","domain":"shieldfc.com","url":"https://alion.io/company/shieldfc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T11:18:39Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T21:05:05Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Description\nWe are looking for a talented Program Manager to join our team! You are an exceptional individual who excels in both project and customer management. You adeptly handle escalations and conflicts, turning complex situations into opportunities. You will also be a master in matrix management, motivating and driving internal and external teams to success. You are highly skilled in enforcing project management framework & tools with a CAN DO attitude, and demonstrate independent and self-managed capabilities. You will be preparing comprehensive plans for EVERYTHING, including strategic and tactical plans, based on risk analysis and mitigation strategies. Also, projects monitoring and professional data-driven status reporting are key strength points. You will drive the organization to a continuous improvement and learning mode, with respective initiatives and culture. You excel in working with and managing large enterprise customers, understanding their processes, constraints, budgets and all related aspects, leveraging this knowledge to enhance customer satisfaction and sentiment during the implementation phase.\nYou come from a technology/software product company background, with hands-on experience managing technical projects and working closely with R&D, integration, QA and other technical disciplines internally, alongside enterprise customers externally. You are expected to develop a working technical understanding of the system itself - able to translate technical capabilities into practical usability for customers, not just manage the project shell around it.\nThis role will serve as Shield's primary and first point of presence in North America, so you must be highly comfortable working independently, with sound judgment and minimal oversight.\nLet's get down to business:\nWhat You'll Do:\nManage large scale projects E2E from initiation to closure, for enterprise customers.\nEnforce the Shield project framework methodology internally & externally while managing the project.\nServe as the primary and first point of contact/presence for Shield in North America.\nMaintain direct contact with customers and build long term relationships, with project teams and key senior stakeholders from the customer side.\nLead technical discussions as part of project management needs internally and externally. \nCustomer management during the project life cycle.\nManage project scope, plan and content control inbound and outbound.\nInbound matrix management of various tech disciplines - integration engineers, QA, R&D, etc.\nManage risks and create the respective mitigation and contingency plans.\nDefine, prioritize, negotiate and communicate customer requirements inbound.\nEnsure that all project deliverables meet the required quality standards and are delivered on time.\nRequirements\nExperience and Skills:\nMinimum 8 years of experience in managing large scale projects with enterprise customers.\nBackground in technology/software product companies, with experience working with enterprise clients.\nExperience managing technical projects, including direct collaboration with development/R&D teams and other internal organizational functions.\nBasic working knowledge of the system/product, with the ability to translate technical detail into practical usability for customers.\nExperience with working in a global SW / Product companies.\nExperience working with international companies and markets beyond Israel (Israeli background/Hebrew fluency preferred).\nStrong, proven ability to work independently and self-manage with minimal oversight.\nStrong multitasking capabilities.\nAbility to work in a highly fast-paced work environment.\nCollaboration with external and internal stakeholders.\nProficient in analyzing project metrics and making data-driven decisions.\nWillingness to travel abroad from time to time.\nDetail oriented and well organized.\nExcellent interpersonal and cross-cultural skills.\n*** This position is based in NY - The base salary for this role is between $160,000 USD - $175,000 USD a year. The salary will be dependent upon many factors, including your experience level, skill set, and market knowledge. This range is based on Shield’s good faith estimate as of the date of the job posting and may be modified in the future.\nMore information about Shield:\nShield is the industry’s most comprehensive digital communications governance and archiving solution, purpose-built for financial institutions. Named a Visionary by Gartner, Shield’s platform blends AI innovation with deep regulatory expertise to simplify compliance, strengthen security, and unlock efficiency.\nTrusted by leading global financial institutions, Shield works closely with its partners to help compliance teams uncover hidden risks, prevent financial crimes, and protect both people and markets. . With operations across key financial hubs worldwide, we support customers wherever they operate, navigating complex regulatory environments with confidence. At our core, we’re focused on building trust: protecting market integrity and creating a world where communication is understood and accountable.\nOur work has been recognized by industry leaders and analysts, including Deloitte Fast 500, Dun & Bradstreet’s Top 20 Companies, Regulation Asia Awards, and RegTech Insight Awards Europe-reflecting our impact, growth, and commitment to excellence.\nIf you’re ready to make a real impact at a fast-growing, mission-driven company working with the world’s leading banks to redefine communication governance and compliance - this is the place for you.","description_format":"text","description_chars":5568,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Hebrew","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","LLM & Generative AI","Legal AI"],"lifecycle":[{"event":"open","at":"2026-10-14T05:30:39Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":175000,"is_top_pay":true},"html_url":"https://alion.io/job/shield-fc-program-manager","json_url":"https://alion.io/job/shield-fc-program-manager.json","meta":{"generated_at":"2026-10-22T21:48:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6548,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2063608},"rest":"https://alion.io/mcp/rest/get_company?id=2063608"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshield-fc-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshield-fc-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshield-fc-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shield-fc-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshield-fc-program-manager"}]}