{"id":1555573,"url":"https://alion.io/job/shield-pre-sales-engineer","title":"Pre-sales Engineer","company":{"id":2035147,"name":"SHIELD","domain":"shield.com","url":"https://alion.io/company/shield-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":62,"open_postings":19,"ghost_share":0.632,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":142000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-04-10T00:00:00Z","employer_posted_date":"2026-04-10","last_verified_at":"2026-10-01T01:52:36Z","board_verified":true,"closed_at":null,"days_open":174,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":174},"description":"SHIELD is a device-first fraud intelligence platform built on the world’s most persistent device identification technology across applications and platforms.\nPowered by SHIELD AI and patented technology (SHIELD Sentinel), SHIELD sets the global standard for device identification (SHIELD Device ID) and exposes the full range of fraud tools and techniques through more than 20 risk indicators, delivering real-time, actionable fraud intelligence across all use cases and industries worldwide.\nTrusted by global unicorns including inDrive, Alibaba, Deliveroo, Meesho, TrueMoney, Unico ID and OLX, SHIELD operates with teams across Los Angeles, São Paulo, London, Berlin, Jakarta, Bangkok, Bengaluru, Beijing and Singapore, advancing our mission: to eliminate unfairness and enable trust for the world.\nResponsibilities\nAs a Pre-sales Engineer you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales. You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting.\nYou will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer.\nYou will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case. \nYou will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes.\nAct as Face of the company to the clients to maintain the existing relationship and continue to build the relationship with a strong trust and create value accordingly.\nWork closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients.\nAbility to stand in the client's shoes and dedication to drive high level of client satisfaction while keeping company’s integrity and sanity.\nPerform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients.\nAssist clients in optimising the overall solution to make customer successful using SHIELD solutions and ensure long-term success.\nBe the trusted technical & solution advisor to our clients. Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization.\nPro-actively advocate for SHIELD's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology.\nRequirements\nMinimum Bachelor's degree in Computer Science, Computer Engineering or related field\nOverall 4+ years of experience in total with a minimum 3 years of Client facing, Pres Sales engineering, Sales Engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments/ Mobile industry\nHands-on experience in SDK implementation is a plus\nHands on experience or good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL\nStrong experience in driving the integration and being a single point of contact with the clients to drive the POC end to end\nStrong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment\nExcellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience","description_format":"text","description_chars":3633,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Consumer Internet Groups"],"lifecycle":[{"event":"open","at":"2026-10-01T01:52:36Z"}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.156,"p_room":0.28,"age_days":174,"expected_fill_days":26,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/shield-pre-sales-engineer","json_url":"https://alion.io/job/shield-pre-sales-engineer.json","meta":{"generated_at":"2026-10-01T21:58:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4592,"day_limit":5000,"remaining_today":408,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}