{"id":3769468,"url":"https://alion.io/job/shields-health-customer-care-representative-2","title":"Customer Care Representative","company":{"id":2166211,"name":"Shields Health","domain":"shields.com","url":"https://alion.io/company/shields-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":18,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-04T21:11:58Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T03:46:02Z","board_verified":false,"closed_at":"2026-11-10T03:46:02Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job Summary:\nWe are looking for a Customer Care Representative to join our team and contribute to the goals of Shields Health by providing exceptional customer service with professionalism, efficiency and accuracy. The Customer Care Representative will perform the necessary tasks to successfully maximize the collection of revenue. Hours Monday, Tuesday, Thursday, Friday, 9-7:30pmJob Description:\nWhat you will do:\nAppointment scheduling, rescheduling and canceling in a professional manner.\nScreen patients over the telephone for contradictions to MRI. Accurately document responses in RIS system. Create necessary follow up if needed. \nAcquire the necessary information to submit a claim for payment and receive reimbursement.\nRenal screen all patients receiving contrast, contraindications require need for recent labs prior to exam.\nAcquire the necessary films and lab reports prior to patient scan date.\nResponsible for ensuring that all written orders received via the fax router are exact, when compared to the SHCG patient file (i.e. patient information, scan type and clinical indications).\nResponsible for processing, cataloging and filing all fax router files received.\nMaintain and respect confidentiality for all customer groups.\nRespond appropriately to scheduling emergency patient situations.\nAnswer patient and doctor concerns with accuracy, efficiency and in a professional manner.\nKeep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.\nRemain current on any changes in policies or procedures that modify daily work functions.\nResponsible for instructions, processing and documentation of written orders\nPerforms other related duties as required\nRequired Qualifications\nWhat you need:\nExcellent communication skills and computer proficiency required\nAttention to detail and typing accuracy required\nAbility to follow instructions with minimal supervision\nOne year medical billing and/or office experience is desirable\nProven ability to multi task and exceed customer expectations is required\nAbility to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.\nHigh School Diploma required\nPreferred Qualifications:\nMedical office or healthcare administration courses preferred\nKnowledge of anatomy, medical terminology and insurance requirements is preferred.\nAdditional Job Description:\nThe range for this position is $18-$27/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.\nIt is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of lower or equivalent classification as required or directed and work of higher classification for training and development purposes or as warranted.\nEmployment is contingent on presentation of work related credentials. These credentials vary based on the position offered and the location offered, but may include vaccinations, licensure, and certifications. A detailed list will be sent upon offer and available during the interview process when requested.\nShields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":3366,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Radiology & Imaging Centers"],"lifecycle":[{"event":"open","at":"2026-11-04T21:11:58Z"},{"event":"close","at":"2026-11-10T03:46:02Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":54000,"is_top_pay":true},"html_url":"https://alion.io/job/shields-health-customer-care-representative-2","json_url":"https://alion.io/job/shields-health-customer-care-representative-2.json","meta":{"generated_at":"2026-11-12T14:30:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30168,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2166211},"rest":"https://alion.io/mcp/rest/get_company?id=2166211"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshields-health-customer-care-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshields-health-customer-care-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshields-health-customer-care-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shields-health-customer-care-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshields-health-customer-care-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3769468}},{"tool":"search_jobs","arguments":{"company":"shields.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3769468},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}