{"id":1097570,"url":"https://alion.io/job/shields-health-solutions-patient-support-advocate-pharmacy-technician-rhode-island-licensed-2","title":"Patient Support Advocate - Pharmacy Technician - Rhode Island Licensed","company":{"id":7092,"name":"Shields Health Solutions","domain":"shieldshealthsolutions.com","url":"https://alion.io/company/shields-health-solutions","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":109000,"period":"year","method":"global_role_seniority_cell","sample_n":477},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-21T18:50:07Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-24T12:15:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Pharmacy Technician - Prior Authorization & Patient Support Specialist\nMake a Meaningful Impact on Patient Care\nAre you an experienced Pharmacy Technician who is passionate about helping patients access the medications they need? In this role, you'll serve as a critical resource for patients, providers, pharmacies, and insurance companies by helping remove barriers to treatment, facilitating medication approvals, securing financial assistance, and supporting medication adherence.\nIf you enjoy problem-solving, patient advocacy, insurance navigation, and working in a collaborative healthcare environment, we'd love to hear from you.\nWhat You'll Do\nPatient Access & Insurance Support\nCommunicate directly with insurance companies to facilitate medication approvals.\nAssist patients with managing their pharmacy insurance claims.\nWork with clinician offices to support prior authorization requests and medication access.\nResearch and secure financial assistance opportunities through foundations, manufacturers, and other funding sources to help patients overcome high-cost copay barriers.\nPharmacy Operations & Patient Care\nNavigate pharmacy operating systems to input data, adjudicate test claims, process refills, and develop action plans for follow-up.\nReview prescriptions with physicians' offices to support optimal patient care.\nCommunicate directly with patients via phone to support medication adherence and compliance.\nCollaborate closely with pharmacists and pharmacy liaisons to deliver a coordinated, high-quality patient care experience.\nDocumentation & Process Improvement\nCommunicate effectively across databases, electronic medical records, and email systems to document patient concerns, prior authorization status, and financial assistance needs.\nMaintain complete and accurate records of patient communications.\nManage, organize, and update relevant data within database systems.\nResearch and analyze information to support strategic decision-making.\nApply observations and recommendations to improve operations, productivity, quality, and customer service standards.\nIdentify trends, resolve issues, recommend improvements, and implement changes.\nParticipate actively in process improvement initiatives.\nAct as a value-added business partner to stakeholders across the organization.\nProtect organizational value by maintaining confidentiality of information.\nMaintain professional knowledge through educational opportunities, professional publications, and industry networking.\nMinimal in-state or out-of-state travel may be required.\nPerform other duties as assigned.\nQualifications\nRequired Experience\n1+ year of experience as a Pharmacy Technician\nHigh School Diploma or GED required\nRequired Licensure & Certification\nWe are seeking experienced, state-registered Pharmacy Technicians.\nState of Rhode Island Pharmacy Technician active license.\n PTCB or NHA national certification.\nIf additional licensure is required, the successful candidate will commit to obtaining the required credential(s) within a mutually agreed-upon timeframe.\nContinued employment is contingent upon meeting all applicable licensure and certification requirements.\nIdeal Skills & Keywords\nPrior Authorization\nPharmacy Technician\nPatient Assistance Programs\nMedication Access\nInsurance Verification\nPharmacy Operations\nSpecialty Pharmacy\nPatient Advocacy\nMedication Adherence\nFinancial Assistance Programs\nCopay Assistance\nClaims Adjudication\nHealthcare Support\nPharmacy Benefits\nEMR Documentation\nPatient Care Coordination\nWhy This Role Matters\nEvery day, you'll help patients overcome barriers to treatment, navigate complex insurance requirements, access financial assistance, and stay on track with their medications. Your work will directly contribute to better patient outcomes and a higher quality healthcare experience.\nJoin a team that's committed to making medication access easier and improving lives one patient at a time.\nCalifornia residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. \nBy providing your mobile number, you agree to receive textmessages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consentis not a condition of employment.\nSolid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.\nShields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nShields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email .","description_format":"text","description_chars":5385,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Clinics"],"lifecycle":[{"event":"open","at":"2026-09-21T19:36:31Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":41,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/shields-health-solutions-patient-support-advocate-pharmacy-technician-rhode-island-licensed-2","json_url":"https://alion.io/job/shields-health-solutions-patient-support-advocate-pharmacy-technician-rhode-island-licensed-2.json","meta":{"generated_at":"2026-09-24T12:37:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}