{"id":454254,"url":"https://alion.io/job/shift-collections-team-leader","title":"Collections Team Leader","company":{"id":174878,"name":"Shift","domain":"shift.com.au","url":"https://alion.io/company/shift-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":44},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T04:04:54Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-26T12:01:59Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Who is Shift? \n At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.\nWe believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.\nOur unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.\nAbout the Role:\nAt Shift, we’re on the lookout for a Collections Team Leader who knows the ins and outs of recovering commercial debts and enjoys challenging the status quo. You’ll motivate, coach, and develop your team to achieve outstanding results balancing customer focus with sharp commercial outcomes. Your expertise will help us keep losses low and our portfolio healthy, all while making the collections process smarter and more effective.\nWhat You’ll Do:\nLead, mentor, and support a team of Collections Officers in a high-volume, commercial collections environment\n\nBe the escalation point for complex, high-value, or sensitive commercial accounts-solving tricky cases and guiding your team\n\nOwn team KPIs, driving results on delinquency, recovery, and loss targets with a solutions-oriented approach\n\nSet clear expectations and allocate workloads effectively\n\nProvide regular feedback, coaching, and drive ongoing team capability and engagement\n\nSpot areas for improvement and champion smarter, faster processes across the collections function\n\nPlay a key part in shaping and maintaining a credit control management framework fit for commercial lending\n\nCollaborate with colleagues in Finance, Credit, Account Management, and Operations to ensure the best outcomes\n\nIdentify team growth opportunities and handle performance issues constructively\n\nWhat You’ll Bring:\n7+ years’ experience in receivables, credit management, or debt recovery, with significant experience in commercial collections and commercial lending\n\nProven leadership in collections or credit operations, including coaching and performance management\n\nTrack record of achieving team targets for commercial delinquency, recovery, and loss metrics\n\nExpertise in managing escalations for complex and high-stake commercial accounts\n\nComprehensive understanding of AU regulatory obligations (NCCP Act, ASIC guidelines, Privacy Act)\n\nExperience with credit control frameworks, process improvement, and commercial collections models\n\nStrong communicator with great stakeholder management and influencing skills\n\nComfortable with collections systems, CRM platforms, and debt management tools\n\nKey benefits:\nCollaborative teams - a flat structure means everyone can learn from colleagues and senior leaders around the business.\n\nBe involved - come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.\n\nFlexible working environment - we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.\n\nFamily support - industry leading 26 weeks paid parental leave.\n\nPurpose built spaces within our office - designed for collaboration, brainstorming, socialising, and focused work.\n\nRange of benefits supporting your physical, psychological and financial wellbeing. 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