{"id":2219108,"url":"https://alion.io/job/shift-operations-executive-lakeside","title":"Operations Executive (Lakeside)","company":{"id":2962400,"name":"Shift Platform","domain":"shiftplatform.co.uk","url":"https://alion.io/company/shiftplatform","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grays, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26500,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":37041},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-12T03:08:27Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Operations Executive\nLakeside\nFull time - working any 5 out of 7 days per week\n£26,500 to £28,000 per annum\n\nAbout Shift\nShift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.\nAt Shift, you’ll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.\nOverview of the role as a Operations Executive:\nThis is an exciting opportunity to play a vital role in enhancing our customer and driver experience. As an Operations Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements. If you're passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you!\nResponsibilities as a Customer Service Executive:\nHandle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.\nInvestigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.\nAddress real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.\nAnalyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.\nDevelop and implement contact avoidance and reduction techniques to streamline customer service processes.\nCollaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.\nAct as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.\nAddress real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.\nTo be successful as a n Operations Executive, we are looking for the following attributes and experience:\nAbility to handle customer queries with professionalism and clarity.\nStrong verbal and written communication skills to effectively convey information and ideas.\nProven track record of strong problem solving with a proactive mindset.\nExcellent organisational and time management skills to meet targets and deadlines.\nAbility to remain calm under pressure, with a strong desire for personal development and continuous learning.\nStrong analytical skills to identify trends and develop actionable insights for process improvement.\nAbility to work independently and manage multiple priorities in a fast-paced environment.\nFamiliarity with delivery services or logistics is a plus but not essential.\nWhy join Shift?\nPlenty of benefits such as 33 days annual leave and enhanced MAT and PAT pay\nAt Shift, we’re all about personal growth, development, and creating opportunities\nCollaborative working environment, working within cross functional teams across the business group\nWe are focused on finding solutions for our customers, drivers and partners through the use of technology\nAmbitious, flexible and challenging culture\nYou will have a direct impact on the growth of the business - we will always need and want you to bring ideas to the table!\nIf you have the drive and determination to make an impact on a growing business, apply now!","description_format":"text","description_chars":3479,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T11:31:52Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.688,"p_room":0.9,"age_days":19,"expected_fill_days":33,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-12T06:45:40Z"},"pay":{"stated_usd_annual":37041,"is_top_pay":false},"html_url":"https://alion.io/job/shift-operations-executive-lakeside","json_url":"https://alion.io/job/shift-operations-executive-lakeside.json","meta":{"generated_at":"2026-10-12T06:45:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10830,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2962400},"rest":"https://alion.io/mcp/rest/get_company?id=2962400"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshift-operations-executive-lakeside"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshift-operations-executive-lakeside"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshift-operations-executive-lakeside"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shift-operations-executive-lakeside\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshift-operations-executive-lakeside"}]}