AI & Service Architect

Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure-empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.

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Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

Learn more at www.shift-technology.com

Our super-duper Engineering Team lies at the core of the value we offer to our customers. We solve complex problems by working not only within our squads, but also by working collaboratively with other teams across the organization. If you are excited by solving complex technical challenges, this is the right place for you!

ABOUT THE ROLE

We’re looking for an Architect to set the technical direction and standards across three squads, bridging the gap between Engineering, Data Science, and Infra/Security to ensure our Azure-based services are scalable and reliable, while keeping the developer experience as high as we can. Our services must be easy to build, thoroughly tested, deployed confidently, fully observable so maintenance is not an issue. A key focus will be implementing robust API and event-driven designs that allow our services to seamlessly power our future product and new agentic AI tools.

The architect will champion best practices, mentor engineering teams, and oversee API management solutions that support the organization’s modernization and digital transformation priorities.

The second part of the Architect responsibility will be around the way we want to build agentic AI capabilities at Shift. In the long run, we will need to have a coherent way to develop, configure and maintain our agents or chatbots. The target will be a good balance between speed, flexibility and re-usability, security and budget management, to provide the most value in our products.

WHAT YOU’LL DO

You will have a dual mission. On the one hand, you will handle more API-related architecture responsibilities: 

• Technical Leadership: Set the overarching technical direction and standards across three distinct engineering squads.
• Cross-Functional Collaboration: Bridge the gap between Engineering, Data Science, and Infrastructure/Security teams.
• API Management: Lead the design, implementation, and optimization of our (internal and external) API management framework, including catalogue, gateway, etc.
• Platform Excellence: Ensure Azure-based services are scalable, reliable, and optimized for a high-quality developer experience.
• Operational Integrity: Oversee the creation of services that are easy to build, thoroughly tested, confidently deployed, and fully observable.
• Architectural Strategy: Implement robust API designs to support future product scaling.
• Innovation: Drive the development of infrastructure that seamlessly powers new agentic AI tools and upcoming product features.

On the other hand, you will play an active part on designing the way we want to build agentic AI capabilities at Shift, through:

• Standardization of AI Development: Define and implement a coherent framework for developing, configuring, and maintaining AI agents and chatbots across the organization.
• Architectural Balance: Design AI systems that strike an optimal balance between development speed, architectural flexibility, and component reusability.
• Model Context Protocol (MCP): Help with MCP integration both by exposing MCP for our services, and having our agents calling into third party MCPs
• Operational Governance: Establish standards for security and budget management (token usage/compute costs) to ensure AI initiatives remain sustainable and secure.
• Product Value Integration: Align agentic capabilities with core product goals to ensure AI features provide maximum tangible value to end-users.
• Future-Proofing: Build a scalable foundation for "Shift’s" long-term AI roadmap, moving from experimental bots to robust, maintainable agentic ecosystems.

WHAT WE ARE LOOKING FOR

In order to be successful in this high-level and deeply strategic position, we are looking for a rare combination of skills.. 

From a tech perspective, the following list is non-exhaustive:

Must-have:

• Azure: Deep expertise in Azure services (AKS, App Service, Functions, Azure SQL/Cosmos DB).
• Code: Strong C#/.NET or Python background.
• Containerization: Proficient with Docker/Podman and Kubernetes.
• API Design: Proven ability to design clean, documented (Open API), and versioned RESTful APIs based on business needs.
• API Management: Solid expertise on API Gateways
• AI:  At least a first solid experience with LLM / Embeddings / Agentic IA frameworks / Agentic coding
• IaC: Hands-on experience with Terraform, Bicep, or ARM templates.
• Expertise: Deep understanding of the Azure Well-Architected Framework pillars.

Nice-to-have:

• Local Tools: Good knowledge of Aspire.
• MCP: Expertise with the MCP protocol and multi-agent design patterns.
• Events: Experience with Azure Service Bus, Event Hub, or Kafka.

At Shift Technology, we hire talented people and we believe that how we get things done matters as much as what we achieve. We have built a list of 10 High-Impact Behaviors representing the mindset and actions that define success for all Shifters. Some of them would be key to succeed in this role:

• Make things simpler: you have the ability to clearly explain complex architecture to both technical (data scientists/engineers) and non-technical stakeholders 
• Communicate with impact: you have proven influencing skills paired with solid business acumen to help you drive initiatives and to create a consensus building with all levels in the organization - you are a true leader!
• Help others grow and succeed: you have the desire to upskill team members via code reviews and design sessions.
• Jump in and get things done:  you are proactive by nature and you do not wait for something to happen; driving is your motto!Test & learn new things: you are deeply passionate about your field and you stay updated on new technologies, best practices, what peers do better/differently, and you are able to translate it to Shift language

Recruitment process

• A first fit call with our Talent Acquisition Specialist
• A couple of interviews to test your leadership & technical skills
• A final round at our office with multiple interviews inc. with some of our co-founders

#LI-RH1 #LI-HYBRID 

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits 
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.

AI tools are used to help review applications for this role. Read our AI in Recruitment Notice for what the AI considers, how to request a human review, and our most recent bias audit.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria. Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.