{"id":406224,"url":"https://alion.io/job/shipa-accountant","title":"Accountant","company":{"id":48685,"name":"Shipa","domain":"shipa.com","url":"https://alion.io/company/shipa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":87,"open_postings":15,"ghost_share":0.133,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":259,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-13T00:00:00Z","employer_posted_date":"2026-07-13","last_verified_at":"2026-11-07T16:05:04Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":117},"description":"Job Brief:\nWe are looking for a driven and client-focused Junior Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across our fulfillment and logistics network.\nYour Responsibilities:\nAccount Support - eCommerce & Cross-Border\nAssist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.\nSupport in executing strategic account plans and onboarding new clients.\nCoordinate with internal operations, customs, and last-mile teams to resolve client issues promptly.\nMonitor shipment performance and visibility metrics, flagging exceptions to clients proactively.\nMaintain accurate client records, contact databases, and account activity logs in the CRM.\nRevenue Support\nAssist in identifying upsell and cross-sell opportunities within existing accounts.\nSupport the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions.\nTrack and report on account revenue performance against targets on a regular basis.\nCustomer Relationship Management\nAct as a first point of contact for day-to-day client queries and service-level concerns.\nDevelop a strong understanding of each client's logistics requirements and business model.\nEscalate complex issues with a clear summary and recommended resolution.\nContribute to process improvements that enhance client satisfaction and delivery efficiency.\nReporting & Pipeline\nMaintain and update CRM data, sales pipelines, and activity reports consistently.\nPrepare weekly account status updates and performance dashboards for senior review.\nTrack client onboarding milestones and ensure all documentation is in order.\nStakeholder Coordination\nLiaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.\nSupport representation at industry events, trade shows, and client meetings as required.\nRequirements\nYour Qualifications:\nBachelor's degree in Business, Logistics, Marketing, or a related field.\n1-3 years of experience in account management, logistics coordination, or client-facing sales roles.\nExposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage.\nFamiliarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace.\nStrong communication skills in English.\nYour Competencies:\nTechnical\nBasic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border shipping.\nFamiliarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous.\nAbility to analyze account data and produce clear performance summaries.\nProficiency in CRM usage and data entry discipline.\nBehavioral\nClient-first mindset with strong service orientation.\nOrganised, detail-oriented, and able to manage multiple accounts simultaneously.\nProactive communicator who escalates issues with solutions, not just problems.\nCollaborative team player who works effectively across departments.\nLearning agility - 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