{"id":406226,"url":"https://alion.io/job/shipa-junior-process-associate","title":"Junior Process Associate","company":{"id":48685,"name":"Shipa","domain":"shipa.com","url":"https://alion.io/company/shipa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":87,"open_postings":15,"ghost_share":0.133,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":259,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":11000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-10T00:00:00Z","employer_posted_date":"2026-05-10","last_verified_at":"2026-11-06T18:49:09Z","board_verified":true,"closed_at":null,"days_open":180,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":180},"description":"Job Summary:\nWe are seeking a detail-oriented and customer-focused Junior Process Associate to support shipment coordination and logistics operations. The role involves close coordination with shippers, carriers, customers, and internal teams to ensure smooth shipment handling, accurate documentation, and timely system updates.\nYour Responsibilities:\nCoordinate end-to-end shipment activities to ensure timely and accurate execution\nCommunicate and coordinate with shippers, carriers, customers, and internal teams on shipment-related matters\nReview shipping and logistics documents in line with SOPs and client requirements\nTrack shipments and proactively follow up with relevant stakeholders for status updates\nUpdate systems accurately and on time, including uploading required documentation into applicable platforms\nProvide professional and responsive phone and email support \nIdentify operational issues and escalate them effectively with clear, accurate, and detailed information \nContribute positively to a collaborative and productive work environment\nDemonstrate flexibility and support scope expansion or additional responsibilities as required\nRequirements\nYour Qualifications:\nBachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field\nFresher or 1-2 years of experience in Freight Forwarding (FFW) or related supply chain/logistics roles\nWillingness and flexibility to work in rotational shifts, including night shifts and weekends, based on business needs\nBasic understanding of shipment coordination and logistics processes is preferred\nYour Competencies:\nTechnical:\nE-commerce Platform Proficiency\nCustomer Service Management\nProficiency in logistics management systems and tools\nExcellent problem-solving and analytical abilities\nBehavioral:\nTeamwork and Collaboration\nStrong communication and stakeholder management skills\nQuality and Results focused\nLearning Agility\nBusiness Acumen\nStrategic Thinking\nAdaptability and Flexibility\nNegotiation and influence\nEmotional Intelligence\nDecision 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