{"id":3096388,"url":"https://alion.io/job/shipbob-operations-support-manager-10","title":"Operations Support Manager","company":{"id":6574,"name":"Shipbob","domain":"shipbob.com","url":"https://alion.io/company/shipbob","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T15:59:15Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T03:03:30Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"As a member of the ShipBob Team, you will... \nGrow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. \nCollaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. \nExperience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. \nLocation: This is hybrid role based out of our sites in Kettering \nRole Description: \nThe role is an individual contributor responsible for developing and supporting our partner fulfillment centers to ensure they are all performing to the necessary standards. This role will oversee new startup functions including project management, systems training, and equipment set up. The Operations Support Manager will build solid partnerships with new, and existing, 3PL partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the Senior Operations Support Manager who also serves as the backup for this role. This role reports to Regional Director, Fulfillment Ops.\nWhat you’ll do: \nSupporting our 3PLs: Training: Coach and guide our 3PL partners to success defined by our metrics on the ShipBob Scorecard. Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality. \nReinforce training materials, on an on-going basis, provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services. \n\nTroubleshoot: Find and Course-Correct. Support the relationship to handle questions, requests, and issues related to onboarding at ShipBob as a 3PL partner site. \nAdoption: Inspire 3PL partner use of Key ShipBob Features and Tools/Dashboard. \nBridge ShipBob 3PL partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP’s. \nWork with the 3PLs to ensure quality closure of internal tickets (proper root cause analysis and resolution). \n\nSupporting the execution of Best-in-Class operations. Timely and accurate Inbound Operations that support fulfilment operations to commence accurately. \nProvide accurate, visual, and detailed feedback to our merchants, in case of expectations misalignment, through our support team. \nValue Added Service (VAS) Operations are being completed accurately by the 3PL and queries to requirements are being quickly resolved. \nWork with Freight partners to organize transport where coordination is required. \nSupport the development of efficient and scalable kitting solutions as the sites and demand for solutions grow. \nSupport the 3PL partners on CI and efficiency initiatives. \nLease with ShipBob internal stakeholders to coordinate resources and support 3PLs. \n\nSupporting our Merchants: Perform: Nail Key Performance Indicators (KPIs). SLAs: Help 3PL partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience. \nWork with the Merchant Experience Specialists (MES) to understand the Merchant Care Dashboard statistics and trends. Work with the 3PL on their specific improvement plans escalating to the site leadership team and your Line Manager if progress had not been made. \nWork closely with Merchant Implementation Managers and Merchant Support Managers to ensure that merchants onboarding/expanding into international locations receive an exceptional onboarding experience through focused action plans in their first 90 days, regular touch points with internal and external stakeholders and ensuring 3PLs understand pick/pack requirements. \nWeekly review of space utilization and opportunities to consolidate inventory IDs to reduce costs for the merchant. Work together with the 3PL to execute changes required. \nWork with 3PLs to resolve any urgent escalation or out of SLA request, with the merchant top of mind, and communicate outcomes accordingly to both ShipBob and 3PL stakeholders. \n\nSupporting our Internal Customers: Support the operational Support Team (Control Tower) in getting timely responses to operational queries, resolving escalations, and providing general status updates. \nWork with Merchant Care and Inventory Control Quality Assurance (ICQA) to ensure internal queries (Jira), our ticketing system, are responded to as thoroughly as possible with trends being resolved more tactically through root cause investigations. \nAttending Weekly Business Review calls with our 3PL partners, supporting follow-up actions for completion. \nAttend daily stand-up calls with internal teams and take ownership of closing action items. \nProvide weekly reporting and visibility to our local commercial team. \nSupport the National Ops Manager by taking on challenges and being prepared to be the next clear successor for this role. \n\nComply to all food safety and compliance policies and regulations. \nAdditional duties and responsibilities as necessary. \nWhat you will bring to the table: \nDemonstrated ability to build solid relationships and get business done.\nPatience/Resilience: Knack for teaching and helping 3PL partners, ensuring adoption of ShipBob SOP’s, tools, and WMS systems. \nEnjoyment of standardized processes, with a curious mind and CI mindset. \nMinimum 4-6 years of operations, e-commerce fulfillment experience, or a fast-paced environment and managing new teams and setting them up for success. \nAdvanced understanding of either outbound or inbound fulfillment operations. \nAbility to be on-site up to 90% of the time, including weekends and nights, if necessary. \nAbility to consistently assess partner site needs and deliver solutions along with connecting partners to the appropriate resources within ShipBob. \nIntermediate skills with Microsoft Office tools (MS Excel) \nMust have access to a vehicle for travel needs between locations. \nPerks & Benefits: \nMedical and Wellness Benefits \nLife Assurance \nIncome Protection \nPension Scheme \nSee Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) \nWe recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. \nAbout You: \nBuilding the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. \nLearn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). \nAbout Us: \nShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’sproprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’sdozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBobis backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. \nAt ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.\nUse of AI-Assisted Tools During Recruitment\nWe may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.\nShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. \n\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensationand training. \n There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.","description_format":"text","description_chars":10897,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Warehousing","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-22T16:18:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":7,"expected_fill_days":41,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/shipbob-operations-support-manager-10","json_url":"https://alion.io/job/shipbob-operations-support-manager-10.json","meta":{"generated_at":"2026-10-30T06:29:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6574},"rest":"https://alion.io/mcp/rest/get_company?id=6574"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshipbob-operations-support-manager-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshipbob-operations-support-manager-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshipbob-operations-support-manager-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shipbob-operations-support-manager-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshipbob-operations-support-manager-10"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3096388}},{"tool":"search_jobs","arguments":{"company":"shipbob.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3096388},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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