{"id":3362492,"url":"https://alion.io/job/shipbob-warehouse-support-specialist-3","title":"Warehouse Support Specialist","company":{"id":6574,"name":"Shipbob","domain":"shipbob.com","url":"https://alion.io/company/shipbob","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethlehem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-27T20:51:08Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T09:06:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"As a member of the ShipBob Team, you will... \nGrow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. \nCollaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. \nExperience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. \nLocation: 4755 Hanoverville Road, Bethlehem, PA 18020\nHours/Shift: Monday - Friday, Days\nCompensation: $24/ hour \nRole Description: \nThis is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Fulfillment Operations, who also serves as the backup for this role. \nWhat you’ll do: \nResolve Merchant Facing Requests around WRO and URO related issues. \nWork directly with onsite partners to resolve merchant concerns and escalations. \nInvestigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams. \nCommunicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director. \nAbility to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision. \nScheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA. \nUpdate and manage all BOL requirements. \nGenerate and log all IPP Shipments going out of the HUB site to its final destination. \nCheck in and check out drivers for all IB and OB activity coming in and out of the facility. \nLog all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA. \nSupport OM and partner in the promptly resolution of Jira tickets and Merchants Escalations. \nThis role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. \nAdditional duties and responsibilities as necessary. \nWhat you’ll bring to the table: \n1+ years of warehouse experience in a fast-paced environment. \nDemonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner. \nAbility to work with critical timelines. \nPossess effective communication skills, both verbal and written. \nAbility to work professionally with internal and external stakeholders. \nExcellent attention to detail. \nProficiency with Microsoft Excel. \nAbility to multi-task and prioritize independently. \nAbility to work independently without direct supervision onsite. \nAbility to lift 50 lbs without any heal limitations. \nAble to stand and walk continuously during a 8-10 hour shift or more based on business needs. \nAble to bend, stoop, reach above, and push/pull frequently. \nPerks & Benefits: \nMedical, Dental, Vision & Basic Life Insurance \n401K Match \nWeekly paychecks & Wage Progression Program \nPaid Time Off & Sick Time Off \nReferral Bonus Program \nFun Culture >>> Check us out on Instagram (@lifeatshipbob) \nWe recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. \nAbout You: \nBuilding the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. \nLearn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). \nAbout Us: \nShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’sproprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’sdozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBobis backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. \nAt ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.\nUse of AI-Assisted Tools During Recruitment\nWe may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.\nShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. \n\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensationand training. \n There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.","description_format":"text","description_chars":8337,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Warehousing","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-27T21:50:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":1,"expected_fill_days":41,"reasons":["conf:0","wave","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/shipbob-warehouse-support-specialist-3","json_url":"https://alion.io/job/shipbob-warehouse-support-specialist-3.json","meta":{"generated_at":"2026-10-29T10:13:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6574},"rest":"https://alion.io/mcp/rest/get_company?id=6574"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshipbob-warehouse-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshipbob-warehouse-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshipbob-warehouse-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shipbob-warehouse-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshipbob-warehouse-support-specialist-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3362492}},{"tool":"search_jobs","arguments":{"company":"shipbob.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3362492},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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