{"id":1295860,"url":"https://alion.io/job/shipcalm-ecommerce-operations-manager","title":"eCommerce Operations Manager","company":{"id":2143068,"name":"ShipCalm","domain":"shipcalm.com","url":"https://alion.io/company/shipcalm","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pico Rivera, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-01T20:21:24Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-20T13:18:38Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Description\nAre you the person eCommerce brands rely on when operational challenges occur as they scale? You operate as an advisor to customers, partnering cross-functionally to translate goals into execution and drive scalability. You simplify workflows, leverage systems and data, and help customers scale across multiple eCommerce sales channels.\nIf you are ready for a role where you can directly impact how eCommerce brands scale, solving complex operational challenges across fulfillment, inventory, systems, and customer experience while owning outcomes and driving execution across teams, please keep reading.\nDo you?\nTAKE OWNERSHIP AND ACTIVELY ENGAGE WITH FRONTLINE EXECUTION? You thrive in complex eCommerce operations where you’re expected to step in, take ownership, and turn breakdowns into scalable solutions. You partner directly with customers and internal teams to find solutions, take actions quickly and drive outcomes operating proactively rather than reacting to tickets.\nOPERATE AS AN EMBEDDED PARTNER, SHOWING COMPOSURE UNDER PRESSURE? You enjoy embedding yourself in a customer’s business, understanding their goals, and aligning the execution of your team to support their growth. You know the importance of maintaining control and clarity in high-pressure situations, and you can align the right people to solve and deliver results.\nSOLVE PROBLEMS AT THE ROOT WITH SPEED AND ACCURACY? You are energized by identifying patterns across operations, workflows, and performance metrics to uncover root causes. You collaborate cross-functionally to implement solutions that improve efficiency, strengthen execution, and drive measurable improvements for customers.\nESSENTIAL DUTIES MAY INCLUDE:\nWithin the first 30 days:\nCompletes training on ShipCalm 3PO model, service offerings, and customer lifecycle stages.\nDemonstrates understanding of CalmScore™, RightCalm™, and key drivers impacting customer health (errors, delays, ticket volume, operational breakdowns).\nAttends and actively participates in L10 meetings, demonstrates an understanding of EOS structure (scorecard, rocks, issue list).\nDevelops a clear understanding of each operational function (Warehouse, Digital Ops, Brand Ops, Account Support) and how they work together to support customer outcomes.\n3 months and ongoing:\nOwns the full lifecycle management for assigned customer profiles.\nDevelops and presents 2+ customer account improvement plans (red ? yellow or yellow ? green) to the Director of Brand Operations.\nCoordinates cross-functional efforts to resolve customer issues, ensures clear ownership, timelines, and next steps on 100% of tickets.\nDemonstrates strong judgment in escalation by engaging the right teams at the right times based on issue type and urgency.\n6 months and ongoing:\nLeads resolution of complex issues using root cause analysis and cross-functional coordination.\nBrings structured problem solving into meetings. Presents difficult issues internally with prepared solutions or options, incorporating input when needed.\nIdentifies breakdowns or inefficiencies across teams and implements at least 1 process improvement that enhances execution or reduces errors.\n9-12 months and ongoing:\nMaintains 90% of customer portfolio in green status with consistent operational performance.\nInfluences Customer decisions by presenting data-driven insights and operational recommendations.\nDemonstrates readiness to operate as a strategic partner.\nCOMPANY BENEFITS & COMPENSATION INCLUDE:\nSchedule: This is a full-time position scheduled to work Monday-Friday, 7:30 AM - 4:00 PM PST\nLocation: This position is located at 7860 Paramount Blvd, Pico Rivera, CA 90660. This is an onsite position that may become eligible for 1-2 remote work days per week.\nCompensation: $80,000 - $110,000/annual, DOE\n Benefits: Medical, Dental, Vision, 401(k), Life, Accident, EAP, PTO, Holidays, Sick Time\nWHO WE ARE:\nAt ShipCalm we operate with an “Almost Monday” mindset, bringing energy and intention to the work week. We believe you can’t have “no” in your heart. Challenges are expected in a growing, complex operation, and resilience is a key part of our success. Speed matters here but only when aligned with accuracy. At ShipCalm, humanity is a daily practice, where we create a place of respect and enjoy a family feel. Leaders are trusted, problems are faced head-on, and calm, disciplined execution of work allows both people and the business to deliver on promises, consistently.\nRequirements\nEDUCATION, SKILLS & EXPERIENCE:\n4+ years of experience in Customer Operations, Brand Operations, Business Operations, eCommerce Operations, Marketplace Operations, Customer Success, Supply Chain, or Operational Excellence required.\nExperience supporting high-growth eCommerce brands is strongly preferred.\nBachelor’s degree or coursework in Supply Chain Management, Logistics, Business, or related field, preferred\nProven understanding of logistics, fulfillment, or supply chain operations strongly preferred\nAbility to manage external client relationships while coordinating internally across cross functional teams, required\nProficiency with dashboards, KPIs, and operational reporting to inform decisions and drive improvements strongly preferred\nDemonstrated success leading cross-functional initiatives or projects with measurable results strongly preferred\nProficiency with WMS/OMS systems, EDI, Shopify, ERP, and eCommerce tools preferred\nClear, empathetic communicator across Slack, email, Zoom, and in-person with the ability to simplify complexity, guide tough conversations, and align stakeholders, required\nShipCalm participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See more details https://www.e-verify.gov/.\nSalary Description\n$80,000 to $110,000/annual, DOE","description_format":"text","description_chars":5865,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Warehousing"],"lifecycle":[{"event":"open","at":"2026-09-26T09:07:07Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.51,"p_room":0.45,"age_days":48,"expected_fill_days":25,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/shipcalm-ecommerce-operations-manager","json_url":"https://alion.io/job/shipcalm-ecommerce-operations-manager.json","meta":{"generated_at":"2026-10-20T17:25:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19939,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2143068},"rest":"https://alion.io/mcp/rest/get_company?id=2143068"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshipcalm-ecommerce-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshipcalm-ecommerce-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshipcalm-ecommerce-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shipcalm-ecommerce-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshipcalm-ecommerce-operations-manager"}]}