{"id":830733,"url":"https://alion.io/job/shipium-audit-operations-manager","title":"Audit Operations Manager","company":{"id":10826,"name":"Shipium","domain":"shipium.com","url":"https://alion.io/company/shipium","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":177000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":673},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T21:46:40Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-19T16:44:25Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"About Shipium\nShipium build technical infrastructure for complex supply chains.\nModern operators turn to Shipium when they want to turn their supply chain into a strategic value driver. Shipium's platform provides cloud infrastructure and leading AI capabilities that optimize costs and scale automation.\nWe’re building tech that connects previously fragmented systems and automates complex supply chain decisions to deliver speed and value across operations.\nFounded in 2019 by supply chain technology experts from Amazon and Zulily, the company is on a mission to help every eCommerce company provide its customers a great delivery experience while simultaneously reducing their costs to fulfill orders.\nAbout the role\nShipium builds shipping software for large retailers and brands, helping them ship faster, cheaper, and more reliably. Always-On Audit is our carrier billing audit and reconciliation service. It continuously checks carrier invoices against contract terms, finds and disputes discrepancies, and reconciles the results back to finance.\nThe Audit Manager owns the success of that service. You are the senior audit expert in the room across five areas: shaping the audit product, onboarding new clients, handling client escalations, raising carrier billing standards, and leading a team of Audit Advisors. If you know parcel or freight audit inside out and want to shape a modern, automated audit service rather than run a manual one, this role is built for you.\nWhat you will do\nShape the audit service\nWork with our product and technology teams to keep improving Always-On Audit. You bring the audit expertise that decides what the service checks and how it resolves issues.\nTurn real billing discrepancies into repeatable audit rules, tolerance thresholds, and automated dispute workflows, so the service catches and clears more on its own.\nRepresent audit in roadmap and priority decisions, and keep the service tied to clear financial reporting, payment file generation, and finance-system integration.\nOwn how clients are onboarded\nBuild and run a repeatable process to bring clients onto the service: assemble the stakeholder team, gather requirements, run the demo, set up invoice feeds, review early findings, configure reporting dashboards and audit tolerances, and run a side-by-side comparison against the client's current audit provider.\nHold every onboarding to clear proof points: accurate discrepancy detection, complete reporting and data feeds, correct GL coding, an effective dispute process, and reliable payment file generation.\nScope each engagement to what the client wants to achieve, whether that is recovery, less manual work, better visibility, a faster close, or stronger carrier accountability.\nBe the escalation point for clients\nServe as the client's point of contact for questions, concerns, and disputes the service and the Audit Advisors cannot resolve directly.\nProvide dedicated audit oversight for managed-service clients: recurring audit reviews, rule tuning, and resolution of repeat issues.\nOwn the path for escalated disputes, carrying denied claims to the carrier's account team and tracking them to closure.\nRaise carrier billing and dispute standards\nWork with our carrier operations team and the carriers to move more of the reconciliation process toward automation.\nClose known gaps: dispute and data-exchange maturity varies by carrier, automated recovery is easiest with the largest carriers, and regional carriers often lag. Move carriers from portal and email disputes toward automated filing and reconciliation.\nWork carrier by carrier on invoice format, level of detail, surcharge and accessorial data, and dispute mechanics.\nLead the audit team\nLead the Audit Advisors and own the speed, accuracy, and coverage of their work.\nSet and maintain the line between manager-level and advisor-level work, and adjust it as automation takes on more.\nManage staffing and workload through the busy invoice season, which runs heaviest from December through February.\nWhat you bring\nPrimary requirements, with the experience we expect for each:\n7+ years in parcel, freight, or transportation billing audit, including carrier billing, accessorials and surcharges, contract-rate validation, disputes, and recovery.\n5+ years working with carrier invoice data (EDI, API, or flat file) and reconciling it back to finance, including GL coding and payment files.\n3+ years partnering with a software or technology team to configure audit rules, tolerances, and dispute workflows, turning audit findings into repeatable checks.\n5+ years in a client-facing or account-management role, owning senior stakeholders and escalations, ideally with enterprise retailers or brands.\n2+ years leading a team of audit analysts, specialists, or similar, setting quality and pace.\nNice to have\nFamiliarity with the major carriers' dispute systems and filing windows, and where regional carriers fall short.\nRetail finance context: the 4-5-4 close, transportation accruals, and shipped-not-invoiced treatment.\nExposure to ACH settlement and payment authorization models.\nHow we will measure success\nClient onboardings reach their proof points: discrepancy detection, reporting and feeds, GL accuracy, dispute effectiveness, and payment file generation.\nMore of the audit and dispute work runs automatically over time, with less manual effort per client.\nEscalations and disputes close inside agreed timeframes, and managed-service reviews run on cadence.\nCarrier reconciliation moves measurably toward automation across the network.\nThe Audit Advisor team hits its speed and accuracy targets, including through peak season.\nAt Shipium, Employees enjoy full medical, dental & vision coverage (with 65% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 28* states, 8 paid weeks of parental leave, paid holidays annually, self-managed vacation time, sick & safety leave, and volunteer time off.\nShipium is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources () and let us know the nature of your request and your contact information.\nThis applies to allemployment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and mentorships. Shipium makes hiring decisions based solely on qualifications, merit, and business.\n*Although based out of Seattle, WA, Shipium is 100% remote in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Montana, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Virgina, Washington & Wisconsin.\nShipium participates in e-verify","description_format":"text","description_chars":7422,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-12T16:30:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.792,"p_room":0.55,"age_days":44,"expected_fill_days":35,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/shipium-audit-operations-manager","json_url":"https://alion.io/job/shipium-audit-operations-manager.json","meta":{"generated_at":"2026-10-19T18:37:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10826},"rest":"https://alion.io/mcp/rest/get_company?id=10826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshipium-audit-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshipium-audit-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshipium-audit-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shipium-audit-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshipium-audit-operations-manager"}]}