{"id":717382,"url":"https://alion.io/job/shipmonk-sr-manager-operations-continuous-improvement-2","title":"Sr. Manager, Operations Continuous Improvement","company":{"id":684961,"name":"ShipMonk","domain":"shipmonk.com","url":"https://alion.io/company/shipmonk","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":14,"ghost_share":0,"stale_share":0.786,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1277},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Metabase","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-06-27T15:48:04Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-24T12:22:42Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":88},"description":"ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.\nThe Opportunity\nShipMonk is building a dedicated Operations Continuous Improvement function- a new capability designed to systematically identify, prioritize, and close performance gaps across our fulfillment network. This is an operational leadership role accountable for driving measurable improvement in cost, quality, and speed.\nAs Senior Manager, Operations Continuous Improvement, you lead continuous improvement as a key partner to the site GM. You will establish a CI roadmap, drive project cadences, and deliver high-impact through project execution and validation. Projects range from new merchant launches to process or WMS system improvements. You will work in close partnership with our central Launch & Process Excellence function, which owns network level launch, process standards, and documentation, to ensure CI projects are properly executed at the site level.\n\nWhat You'll Do:\nBuild & Lead Site-Level CI\nDevelop and own the site’s CI roadmap, ensuring that projects are executed on and validated, with clear timelines and accountability.\nCreate visibility for Ops CI work across the organization- from the ops floor to the executive team- through a consistent cadence of reviews and change management.\n\nDrive Performance Improvement\nApply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes that stick.\nSet and track KPIs for CI project outcomes- cost savings, throughput and speed improvements, quality- and report on progress to senior leadership.\nPartner with General Managers and functional leaders to identify and size improvement opportunities, and ensure operational buy-in for change implementation.\n\nChange Management & Culture\nChampion a culture of continuous improvement across ShipMonk- making problem-solving accessible and habitual at every level of the organization.\nDesign and deliver CI training and capability-building programs for operations leaders and frontline teams.\nLead change management efforts for major CI initiatives, ensuring sustainable adoption rather than one-time fixes.\nPartner with Central Process Excellence\nServe as the primary interface between the CI function and the Process Excellence (PE) team, ensuring CI project outcomes are reflected in updated process documentation and governance.\nFeed the PE team with real-world signals from the ops floor- highlighting where documented standards have drifted from practice, where gaps exist, and where new standards are needed.\n\nData, Analytics, & Tooling\nUse data to drive every stage of the CI lifecycle- from opportunity identification and sizing to solution design and impact measurement.\nPartner with the Analytics team to develop insights that surface performance gaps and track improvement trends across facilities.\n\nWhat You'll Need:\nBachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field.\nMinimum of 5 years of experience in operations, with at least 3 years in a leadership role directly managing CI or operational improvement programs.\nDemonstrated track record of building CI functions or programs-not just participating in them- with measurable financial and operational impact.\nDeep proficiency in Lean and/or Six Sigma methodologies. Black Belt certification strongly preferred.\nExperience in e-commerce fulfillment, 3PL, distribution center, or high-volume logistics environments strongly preferred.\nStrong analytical capabilities- comfortable working with large operational datasets and translating data into insight and action using tools such as Google Sheets, Excel, Metabase, Tableau, or similar.\nProven ability to influence without authority across a complex, multi-site, cross-functional organization.\nExceptional communication and executive presence- able to present CI roadmaps and outcomes clearly to both operational and senior leadership audiences.\nWhat Will Set You Apart\nExperience building and running a CI cadence & process from scratch in a high-growth, operationally complex environment.\nFamiliarity with WMS and the ability to leverage system data directly in improvement work.\nExperience managing complex projects working cross-functionally with commercial, analytics, product development, and operations. Project types will include launching new merchants in building, process change roll outs, WMS systems improvements, etc.\nThe ability to identify and execute high impact opportunities on the floor.\nAbout ShipMonk\nShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant -first mindset.\nWhy ShipMonk?\nWe believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.\nGlobal Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.\nUnrivaled Support: We provide hands-on, \"mom and pop\" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.\nTransparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.\n•Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.\n\nOur Core Values\nOur values are the heart of our culture. We're looking for individuals who embody these principles every day.\nMerchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business.\nPeople make ShipMonk: We believe in our team and invest in our people.\nOwn it: We take ownership of our work, our mistakes, and our successes.\nGet sh*t done: We're a fast-paced, high-growth company that values action and results.\n Change the score: We challenge the status quo, constantly innovating and improving.\nShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.","description_format":"text","description_chars":7087,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-09-11T06:26:31Z"}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.483,"p_room":0.36,"age_days":88,"expected_fill_days":56,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/shipmonk-sr-manager-operations-continuous-improvement-2","json_url":"https://alion.io/job/shipmonk-sr-manager-operations-continuous-improvement-2.json","meta":{"generated_at":"2026-09-24T13:52:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}