{"id":1278593,"url":"https://alion.io/job/shipthis-software-support-engineer","title":"Software Support Engineer","company":{"id":3806637,"name":"Shipthis","domain":"shipthis.co","url":"https://alion.io/company/shipthis","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Angular","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-03-30T14:36:27Z","employer_posted_date":"2026-03-30","last_verified_at":"2026-09-28T02:35:39Z","board_verified":true,"closed_at":null,"days_open":181,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":180},"description":"AtShipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change.\nAs a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.\nLearn more at www.shipthis.co\nJob Description\nWhat you'll be doing?\nUtilize programming expertise to troubleshoot and diagnose software issues, offering clear and actionable solutions.\nPerform regular maintenance and updates to the applications\nFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams\nReporting software bugs and supportability concerns along with customer suggestions to the product teams.\nProven ability to analyze, diagnose, and resolve complex technical issues efficiently.\nRequirement gathering and analysis of customer requirements.\nDevelopment and configuration of client instances during onboarding\nDocument technical solutions, known issues, and best practices in a clear and concise manner.\nFollow the SLA for issues with respect to the severity.\nDesired qualifications include\nExperience in debugging and interpreting code to identify and address software-related issues\nAbility to multi-task and work with minimal supervision\nKnowledge of JavaScript, HTML, JSON, and Angular\nBasic concepts of Python and REST APIs\nStrong problem-solving skills\nExcellent written and verbal communication skills\nWe welcome candidates\nWho is Immediate Joining\nFemale candidates returning to work after a career break are strongly encouraged to apply\nWhether you're seasoned or just starting out if you have the skills and passion, we invite you to apply.\nWe are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.\nJob Synopsis\nLocation: Bangalore\nJob Type: Full-time\nShift: Rotational Shift\nRole: Software Support Engineer\nIndustry Type: Software Product\nEmployment Type: Full-time, Permanent","description_format":"text","description_chars":2381,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Freight Forwarding","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-26T02:22:07Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.24,"p_room":0.28,"age_days":180,"expected_fill_days":30,"reasons":["conf:5","velocity","win:tail","crowd:"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/shipthis-software-support-engineer","json_url":"https://alion.io/job/shipthis-software-support-engineer.json","meta":{"generated_at":"2026-09-28T04:50:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3157,"day_limit":5000,"remaining_today":1843,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}