{"id":1901430,"url":"https://alion.io/job/shivelydiversified-center-head","title":"Center Head","company":{"id":3883789,"name":"Shivelydiversified","domain":"shivelydiversified.com","url":"https://alion.io/company/shivelydiversified","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auburn Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":162},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-05T11:14:49Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-24T07:08:15Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Role Summary\nCurrent below\nThe Warehouse & Repair Centre Head is responsible for centralized spare parts management, repair operations, refurbishment, and technical escalation support for all USA Tech Centres.\nThis role ensures machine uptime, fast service response, controlled inventory, and repair quality, directly impacting customer satisfaction and repeat business.\nSuggested below\nThe Warehouse & Repair Centre Head owns centralized service parts planning, warehouse execution, depot repair/refurbishment operations, and technical escalation support for all USA Tech Centres.\nThis role ensures high parts availability, fast turnaround repairs, disciplined inventory control, and repeat-failure reduction-directly improving machine uptime, service responsiveness, and customer satisfaction.\nEssential Functions & Key Responsibilities\nWarehouse & Spares ManagementCurrent\nPlan and manage spare parts inventory for all USA operations\nEnsure high spares availability with optimized inventory turns\nDefine min-max levels and critical spares stocking strategy\nCoordinate inbound logistics, storage, and dispatch\nEnsure accurate inventory records and traceability\nSuggested (benchmark additions: service-parts execution, inventory accuracy controls, SLAs, WMS/ERP discipline)\nOwn service parts planning across USA Tech Centres using demand forecasting, ABC classification, and critical spares strategy\nDefine and manage min-max, reorder points, and service-level targets (fill-rate / backorder control)\nRun warehouse execution: receiving, put-away, pick/pack/ship, expediting, and packaging standards for high-value components\nMaintain inventory accuracy through cycle counting, audits, and disciplined transaction processing (WMS/ERP)\nEstablish clear fulfillment SLAs to Zone Heads and service teams (standard vs expedite turnaround)\nManage slow-moving/obsolete inventory controls and disposition processes while protecting availability\n Repair & Refurbishment Operations\nCurrent\nLead centralized repair of spindles, servo drives, motors, CNC controllers\nEstablish standardized repair workflows and quality checkpoints\nEnsure repair turnaround time (TAT) meets defined targets\nManage refurbishment of returned or demo machines where applicable\nValidate repaired components before release to field service\nSuggested (benchmark additions: depot repair standards, intake triage/RMA, test documentation, repair-vs-replace discipline)\nOwn depot repair operations for spindles, drives, motors, and controllers with standardized diagnostics, work instructions, and test protocols\nImplement intake triage (RMA/RGA) with clear disposition: warranty vs non-warranty, repair vs replace, priority tiers\nEnforce quality gates: incoming inspection, in-process checks, final validation, and documented test results prior to release\nDrive repair TAT performance through capacity planning, scheduling, and standard repair turnaround tiers by component type\nMaintain repair history and failure-code data to improve reliability and reduce repeat issues\nService Escalation Support\nCurrent\nAct as escalation point for complex service issues\nSupport field service teams with technical guidance and parts\nCoordinate root cause analysis and corrective actions\nReduce repeat failures through structured feedback loops\nSuggested (benchmark additions: escalation cadence, knowledge base, closure discipline)\nServe as the central escalation point for complex technical issues, supporting Zone/field teams with rapid diagnostics and containment actions\nCoordinate technical support and parts prioritization for uptime-critical breakdowns (expedite workflow and decision authority)\nLead structured RCA and corrective actions (CAPA-style discipline) with documented closure, owners, and timelines\nBuild and maintain a knowledge base of repeat failures, repair learnings, and recommended field actions\nRun a recurring escalation review with Zone Heads/service leadership to focus on top uptime drivers and prevent recurrence\nCost, Quality & Process Discipline\nCurrent\nControl repair costs versus replacement\nDrive continuous improvement in repair quality and efficiency\nMaintain documentation for repair procedures and test reports\nEnsure compliance with company standards and safety norms\nSuggested (benchmark additions: cost governance, supplier/vendor mgmt, ESD/calibration, CI tools)\nCreate a repair-vs-replace decision framework with cost targets and governance to control total service cost\nImprove repair yield and reliability through standardized processes, training, and quality system discipline\nMaintain documentation: work instructions, repair travelers, test reports, calibration/verification records, and traceability\nManage external repair vendors/suppliers where needed (lead time, quality, cost, warranty recovery)\nEnforce safety, 5S, and compliance practices in warehouse and repair operations (including ESD controls where applicable)\nTeam Leadership & Coordination\nCurrent\nLead warehouse, repair engineers, logistics, and admin staff\nSet targets and monitor performance of repair and logistics teams\nCoordinate with Country Head and Zone Heads on priorities\nBuild a disciplined, execution-focused operations culture\nSuggested (benchmark additions: coverage planning, cross-training, KPI rhythm)\nLead, coach, and develop warehouse, logistics, repair, and admin teams with clear roles, expectations, and accountability\nPlan capacity/coverage (shifts and escalation support as needed), cross-train critical roles, and build bench strength\nEstablish daily/weekly performance rhythm: ship performance, TAT, backlog, fill-rate, accuracy, and escalation closures\nCoordinate priorities with Country Head and Zone Heads to align inventory, repairs, and technical support with business needs\nBuild an execution culture centered on speed, accuracy, quality, safety, and ownership\n Performance Metrics (KPIs)\nCurrent\nSpare parts fill rate\nInventory turns\nRepair turnaround time (TAT)\nRepeat failure percentage\nRepair cost savings vs replacement\nSupport effectiveness to field service teams\nSuggested (benchmark additions: inventory accuracy, on-time ship, escalation closure time)\nSpare parts fill rate / backorder rate\nInventory turns + slow-moving/obsolete reduction\nInventory accuracy (cycle count / audit performance)\nRepair TAT by category (spindle/drive/controller) + backlog aging\nFirst-pass repair quality / repeat failure percentage\nRepair cost savings vs replacement + warranty recovery (where applicable)\nOn-time shipment performance (standard + expedited)\n• Escalation closure time and effectiveness (repeat issue reduction)\n\nRequirements\nQualifications & Experience\nCurrent\nBachelor’s degree in Mechanical / Electrical / Mechatronics Engineering\n12-18 years experience in CNC service, repair, or operations\nStrong knowledge of:\nCNC spindles, drives, motors, controllers\nSpare parts planning and warehouse operations\nExperience managing technical teams and workflows\nStrong problem-solving and process orientation\nSuggested (benchmark additions: ERP/WMS, depot repair leadership, documentation discipline)\nBachelor’s degree in Mechanical / Electrical / Mechatronics Engineering (or equivalent experience)\n12-18 years experience in CNC service, depot repair, spares, or service operations leadership\nStrong knowledge of CNC spindles, drives, motors, controllers, and service-parts planning/warehouse execution\nExperience with ERP/WMS inventory transactions, traceability, cycle counting, and service-level management\nProven leadership of technical teams with standardized workflows, documentation, and KPI discipline\nWork Environment & Physical Demands\nFrequent exposure to warehouse, repair, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery.\nPhysical demands include standing/walking on shop floors, occasional bending and lifting/carrying parts or fixtures, and periodic extended hours to support escalations and urgent service 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