{"id":2830162,"url":"https://alion.io/job/shockbyte-community-manager","title":"Community Manager","company":{"id":686994,"name":"Shockbyte","domain":"shockbyte.com","url":"https://alion.io/company/shockbyte-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Communications","role_family":"Communications","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Docklands, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":490},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false},{"name":"Reddit","optional":false},{"name":"Rust","optional":false}],"status":"live","first_seen_at":"2026-10-19T02:38:46Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T08:04:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About 20,000 players have joined our Discord, and people talk about Shockbyte on Reddit and social media every day. We're hiring a Community Manager to look after those conversations and be our voice in them.\nAbout Shockbyte\nWe're based in Melbourne and have run game servers since March 2013, making Shockbyte one of the longest-running Minecraft hosts. Today we support 70+ games, including Minecraft, Rust and RuneScape: Dragonwilds, across 13 server locations.\nWe've hosted over 1.2 million servers for 30 million players worldwide, and our support team helps customers around the clock.\nAbout the role\nThis is a new role, dedicated full-time to our community. You’ll own our Discord, our Reddit presence and our social channels, and you’ll be Shockbyte’s public face online and the community’s voice inside the company. Our support team answers tickets and replies to Trustpilot reviews, so you can spend your time on the community itself.\nPlayers check Discord, Reddit and social media before they pick a host, so a quick, helpful reply from a real person can win a new customer or keep an existing one. They’ll hear from you first, whether we’re launching a new game or dealing with an outage. Behind the scenes, you’ll work closely with our product and support teams and bring them what players are saying.\nWe’ll measure success by how people talk about us: more positive posts about Shockbyte, more players recommending us in Reddit hosting threads, and more Discord members who stay active. You’ll also help us cut support tickets, keep customers for longer, and build passionate brand advocates. On social, we look at likes, comments and shares per post.\nWhat you'll do\nRun our Discord day to day: announcements, offers, posts, community events, Q&As and moderation.\nGet members helping each other with how-to questions, so fewer people need to open a ticket.\nGive quick, personal replies to questions and complaints on Discord, Reddit and social media.\nPost helpful, official replies in hosting threads on Reddit, in subreddits like r/admincraft.\nUpdate players fast when we confirm an outage, and share good news like new game launches.\nSpot problems like outages or billing issues early, and flag them to the right team before they turn into tickets.\nSum up common complaints in a short monthly report for our product and support teams.\nRun events or giveaways regularly, and build a moderator and ambassador program with community volunteers.\nTrack brand mentions with a social listening tool, and report sentiment, engagement and reply times in a monthly dashboard.\nRequirements\nWhat you'll bring\nYou've helped run or moderate an online community, like a Discord server, subreddit or forum. Volunteer experience counts.\nYou know Discord well, including roles, permissions, bots and moderation tools.\nYou know how Reddit works and can post as a brand without sounding like an ad.\nYou play multiplayer games and know enough about Minecraft to talk servers, mods and plugins with players.\nYou write clear, friendly replies quickly and stay calm when someone is angry in public.\nYou know when to reply, when to check with the team first, and when to hand something to Support.\nYou spot patterns in what players say and can sum them up for other teams.\nYou plan your own week and keep posts, events and reports on track without anyone chasing you.\nYou're happy tracking simple numbers, like reply times and engagement, for a monthly dashboard.\nYou're based in Melbourne, have full working rights in Australia, and can come into our Docklands office 2 to 3 days a week.\nThis is a junior role. If you've helped run a community for fun and you write well, apply.\nBonus points\nYou've run your own Minecraft or other game server.\nYou've organised community events, giveaways or tournaments.\nYou've managed a team of volunteer moderators.\nYou've used a social listening tool to track brand mentions.\nYou can make simple graphics or short videos for social posts.\nYou've worked in customer support or another customer-facing job.\nBenefits\nWhat we offer\nOwnership from day one: Discord, Reddit and our social channels are yours to run.\nA direct line to our product and support teams, so what players tell you reaches the people who can fix it.\nFlexible hours, planned around the coverage times we agree with you.\nFree game server hosting and Shockbyte merch.\nEarly leadership experience: you'll recruit and lead our volunteer moderators and ambassadors.","description_format":"text","description_chars":4456,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Hosting","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-10-19T02:38:46Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/shockbyte-community-manager","json_url":"https://alion.io/job/shockbyte-community-manager.json","meta":{"generated_at":"2026-10-24T09:17:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686994},"rest":"https://alion.io/mcp/rest/get_company?id=686994"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshockbyte-community-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshockbyte-community-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshockbyte-community-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shockbyte-community-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshockbyte-community-manager"}]}