{"id":1458921,"url":"https://alion.io/job/shop-lc-customer-service-intern","title":"Customer Service Intern","company":{"id":1905735,"name":"Shop LC","domain":"shoplc.com","url":"https://alion.io/company/shoplc-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":15,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T20:49:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-25T07:24:12Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"About the Role\nWe are looking for a Customer Service Intern to join our team and support our customers with a positive, helpful, and professional experience. This role is a great opportunity for someone who wants to gain hands-on experience in customer service, communication, and e-commerce operations.\nKey Responsibilities\nRespond to customer inquiries through phone, email, chat, and other support channels.\nAssist customers with questions related to orders, products, shipping, returns, refunds, and account information.\nResolve basic customer concerns in a timely and professional manner.\nEscalate complex issues to the appropriate team members when needed.\nMaintain accurate customer and order information in internal systems.\nFollow established customer service processes and company guidelines.\nWork closely with other departments to help resolve customer issues.\nDocument customer interactions and follow up on outstanding requests.\nSupport the team with other customer service and administrative tasks as needed.\nQualifications\nCurrently pursuing a degree or recently graduated from a college/university.\nStrong verbal and written communication skills.\nCustomer-focused with a positive and professional attitude.\nGood listening and problem-solving skills.\nComfortable working with computers and learning new systems.\nStrong attention to detail and ability to stay organized.\nAbility to work independently as well as part of a team.\nPrevious customer service experience is a plus but not required.\nWhat You’ll Learn\nCustomer service and customer relationship management.\nE-commerce order and support processes.\nProfessional communication and problem resolution.\nWorking with customer service tools and internal business systems.\nCross-functional collaboration in a fast-paced business environment.\nIdeal Candidate\nThe ideal candidate is friendly, dependable, proactive, and willing to learn. We are looking for someone who enjoys helping people, communicates clearly, and can remain calm and professional while handling customer questions or concerns.\nDuration: 3-6 months, with potential extension\nAbout Shop LC\nWe are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 550 people. Our products are sold through TV on 80m homes through our live 24*7 broadcasts, our website, OTT, marketplaces, and social media.\nWe are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL) which is a well-established vertically integrated company, founded in India about 35 years ago and listed on the Indian stock exchanges. The company has had a turnover of $246 million (in the financial year 2022).\nThe other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all the units ship out approximately 50,000 pieces of products to their customers in the US, UK, and Germany every day. In addition to the companies in the US, UK, and Germany, VGL Group operates offices globally in India, China, Indonesia, and Thailand.\nWe believe in supporting our community and protecting the environment with the purpose of Delivering Joy.\nOur service to the community is run through our Your Purchase Feeds… program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, and the UK for each item sold through all its platforms. Your Purchase Feeds… has provided over 40 million meals to kids until now in the US. Our mission statement embraces the ambitious goal of distributing one million meals each day to children in need by 2040. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children.","description_format":"text","description_chars":3720,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Goods","Cosmetics & Makeup"],"lifecycle":[{"event":"open","at":"2026-09-29T11:12:05Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.767,"p_room":0.75,"age_days":32,"expected_fill_days":39,"reasons":["conf:3","win:late","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/shop-lc-customer-service-intern","json_url":"https://alion.io/job/shop-lc-customer-service-intern.json","meta":{"generated_at":"2026-10-25T11:06:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1905735},"rest":"https://alion.io/mcp/rest/get_company?id=1905735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshop-lc-customer-service-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshop-lc-customer-service-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshop-lc-customer-service-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shop-lc-customer-service-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshop-lc-customer-service-intern"}]}