{"id":3351723,"url":"https://alion.io/job/shop-trade-customer-service-representative-athena","title":"Customer Service Representative - Αθήνα","company":{"id":876741,"name":"Shop & Trade","domain":"shopandtrade.gr","url":"https://alion.io/company/shopandtrade","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Távros, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T12:50:08Z","employer_posted_date":null,"last_verified_at":"2026-10-27T12:50:08Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Σχετικα με την Shop & Trade:\n\nΗ Shop & Trade, με ιστορία που χρονολογείται από το 1994, εισάγει και διανέμει πληθώρα ενδυμάτων, υποδημάτων και αξεσουάρ, παρέχοντας στους πελάτες της μια ολοκληρωμένη και απρόσκοπτη εμπειρία. Η εταιρία με παρουσία στην Ελλάδα, την Κύπρο και τη Νοτιοανατολική Ευρώπη, διαθέτει εξελιγμένη πλατφόρμα ηλεκτρονικού εμπορίου για τους πελάτες χονδρικής (B2B), καθώς και σχετικές πλατφόρμες για τους πελάτες λιανικής (B2C). Η δραστηριότητα της εταιρίας βασίζεται σε ένα ισχυρό δίκτυο με πάνω από 1.700 πελάτες χονδρικής και στην ισχυρή παρουσία της στο λιανικό εμπόριο, με 60 σημεία πώλησης, shops-in-shop, franchise και ιδιόκτητα καταστήματα.\n\nΠεριγραφή Θέσης: \n\nΗ εταιρεία μας αναζητά έναν δυναμικό και επικοινωνιακό Customer Service Representative για να ενταχθεί στην ομάδα μας και να υποστηρίζει άμεσα τους πελάτες μας, διασφαλίζοντας υψηλό επίπεδο εξυπηρετησης. Ο/Η ιδανικός/ή υποψήφιος/α να διαθέτει οργανωτικές δεξιότητες, ευγένεια και ικανότητα επίλυσης προβλημάτων. \n\nΚαθήκοντα: \n\nΣυντονισμος και διαχείριση των εισερχομένων επικοινωνιών από πελάτες με επαγγελματισμό και ακρίβεια.\n\nΔιαχείριση της διαδικασίας επιστροφών προϊόντων και εξυπηρέτησης αιτημάτων πελατών, διασφαλίζοντας την ποιότητα της εξυπηρέτησης.\n\nΣυνεργασία με τα υπόλοιπα τμήματα της εταιρίας για την αποτελεσματική επίλυση θεμάτων.\n\nΣυντήρηση και ενημέρωση αρχείων εξυπηρέτησης πελατών και σύνταξη σχετικών αναφορών (Reporting).\n\n Απαιτούμενα Προσόντα: \n\nΠροηγούμενη εμπειρία σε Customer Service σε εμπορικό περιβάλλον.\n\nΕπικοινωνιακές δεξιότητες, γραπτές και προφορικές.\n\nΙκανότητα οργάνωσης και επίλυσης προβλημάτων.\n\nΑριστη γνωση MS Office, με έμφαση στο Excel.\n\nΑριστη γνώση Αγγλικών.","description_format":"text","description_chars":1691,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Footwear","Wholesale","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-27T18:40:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["seen:5","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/shop-trade-customer-service-representative-athena","json_url":"https://alion.io/job/shop-trade-customer-service-representative-athena.json","meta":{"generated_at":"2026-11-02T11:52:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16347,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":876741},"rest":"https://alion.io/mcp/rest/get_company?id=876741"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fshop-trade-customer-service-representative-athena"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fshop-trade-customer-service-representative-athena"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fshop-trade-customer-service-representative-athena"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/shop-trade-customer-service-representative-athena\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fshop-trade-customer-service-representative-athena"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3351723}},{"tool":"search_jobs","arguments":{"company":"shopandtrade.gr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3351723},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}